Jambassador - Sales & Hospitality Associate

Job Description:

Hospitality and Sales Associate
JaM Cellars

Job Description:
John Anthony Wine & Spirits is one of the fastest-growing independent wine companies in the U.S., with a dynamic portfolio of seven brands: JaM Cellars, John Anthony Vineyards, Wishlist, Weather, Serial Wines, Johnny Tejas, and Hachidori Sake.

JaM Cellars is on the lookout for a rockstar JaMbassador to join our tasting room team in downtown Napa! This is not your average wine job—we pair our easy-to-love wines with unforgettable experiences in our lively JaM Cellars Wine & Music Studio, home to live music, exclusive events, and great vibes all week long.

As a JaMbassador, you'll play a key role in day-to-day tasting room operations—offering best-in-class hospitality, driving sales, and creating meaningful connections with our guests. We’re looking for someone who is a motivated self-starter, thrives in a fast-paced environment, and knows how to deliver fun and elevated service.

Duties and Responsibilities
Professionalism
•  Show up with reliability, enthusiasm, accountability, and a team-first attitude.
•  Dress to express, but keep it clean, professional, and guest-ready.
•  Provide exceptional customer service—always one step ahead of guests' needs and ready to support your fellow JaMbassadors.
•  Maintain a professional front-of-house presence; personal activities like phone use or eating should be done out of view from guests.
•  Work with grace and adaptability in a fast-paced environment alongside diverse personalities.
Sales
•  Create memorable, personalized guest experiences—connect with visitors and guide them to the perfect wines.
•  Stay focused on sales goals, including wine club sign-ups and daily revenue targets.
•  Gather guest contact information through our reservation and POS systems.
•  Become proficient in our POS and CRM systems—ring sales, enroll wine club members, update guest records, and manage orders with ease.
•  Exhibit strong problem-solving skills, coachability, and a drive to grow.

Wine Knowledge
•  Bring your passion for wine—and a desire to keep learning.
•  Build knowledge of our brand history, wines, and guest experiences to confidently share our story.
Qualifications
•  Must be 21+ years of age
•  Willing and able to work a flexible schedule, including evenings, weekends, and holidays
•  Physically able to:
o Lift and carry up to 40 lbs
o Stand and move for 6–8 hours
o Perform a full range of motion (bending, reaching, lifting)
•  Coachable and comfortable with new technology and systems
•  Professional appearance and positive attitude
•  Genuine interest in wine, music, and creating joyful guest moments

We Provide
•  Competitive compensation, plus:
o Tips & commissions
o Health benefits
o 401K
o Gym membership
•  A fun, positive, and supportive work environment
•  Ongoing wine education—we want to see you grow!
•  Opportunities for advancement

Submit your resume in confidence and we hope to be in touch with you. Best of luck in your search!

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