Membership Sales Associate

Membership Sales Associate

The Membership Sales Associate plays an essential role in driving membership growth, increasing wine sales, and strengthening member retention across the PlumpJack Collection of Wineries, including PlumpJack, CADE, Odette, and 13th Vineyard. This position combines proactive sales outreach with personalized member engagement and membership operations. The ideal candidate is a motivated, relationship-driven sales professional who thrives in a fast-paced environment, enjoys connecting with customers, and is passionate about delivering exceptional hospitality.

The Membership Sales Associate is responsible for cultivating lasting member relationships, identifying revenue opportunities, supporting membership initiatives, and ensuring a seamless customer experience.

Key Responsibilities

• Sales & Customer Outreach
• Membership Retention & Engagement
• Order Processing & Membership Operations
• Member Events & Sales Support

Additional Responsibilities

Maintain a strong working knowledge of the PlumpJack Collection of Wineries, including wines, membership offerings, benefits, and experiences. Participate in ongoing sales training, product education, and professional development. Collaborate with the Membership Team to achieve departmental sales, retention, and service goals. Perform additional duties as assigned to support the success of the membership program.

Job Knowledge & Educational Level

High school diploma or equivalent required; college education preferred. Previous experience in sales, hospitality, customer service, or a related field. Demonstrated experience with outbound sales, customer relationship management, or lead conversion preferred. Wine industry experience and knowledge of wine club programs are a plus. Proficiency in Microsoft Office, particularly Excel, and familiarity with CRM systems and web-based applications.

Skills & Aptitudes

Strong sales aptitude with a proactive, goal-oriented approach to generating revenue and developing customer relationships. Excellent verbal and written communication skills, with confidence engaging customers by phone, email, and text. Ability to deliver exceptional customer service while identifying appropriate sales opportunities. Highly organized, detail-oriented, and capable of managing multiple priorities and deadlines. Comfortable working in a high-volume outbound calling and customer service environment. Strong problem-solving skills and the ability to navigate customer concerns professionally. Ability to work both independently and collaboratively in a team environment. Adaptability and a positive attitude in a fast-paced, results-driven workplace.

Working Conditions

Primarily office-based, with extensive daily use of computers, phones, and email. Approximately 90% of the workday is spent working at a desk or computer. High-volume customer communications and shifting priorities, particularly during membership processing periods. Occasional evening, weekend, and off-site event participation may be required. Occasional lifting and moving of objects weighing up to 50 pounds over short distances. In addition to the hourly rate, this position is eligible for sales commissions based upon sales goals. EOE