Mitigation Manager - Water Damage Restoration

Job Description

Job Description

Benefits:

• Bonus based on performance
• Company car
• Opportunity for advancement
• Paid time off

About White Glove Remediation and Restoration

At, we’re a locally owned and operated disaster recovery company committed to excellence in every aspect of restoration. We help homeowners and businesses recover from water, mold, and fire damage with fast response times, expert care, and professionalism that sets us apart.

Our team takes pride in doing things the right way — with urgency, attention to detail, strong communication, and respect for both our customers and coworkers. We’re growing quickly and looking for leaders who want to grow with us.

Position Overview

We are hiring a Mitigation Manager to oversee and lead our water mitigation division. This role is responsible for managing up to 5 mitigation vans and crews, ensuring projects are completed efficiently, safely, profitably, and at the high standards White Glove is known for.

This is a leadership role for someone who thrives in fast-paced environments, can manage multiple moving parts at once, and knows how to motivate teams while delivering exceptional customer experiences.

Key Responsibilities

• Manage daily operations for up to 5 mitigation crews and vehicles
• Oversee scheduling, dispatching, and job coordination
• Ensure jobs are completed according to company standards and IICRC guidelines
• Monitor production, drying progress, documentation, and quality control
• Train, mentor, and hold technicians accountable
• Maintain communication with customers, office staff, and management throughout projects
• Review moisture documentation, equipment usage, and job notes
• Help improve operational systems, efficiency, and profitability
• Ensure company vehicles, tools, and equipment are properly maintained
• Assist with emergency response coordination and large losses when needed

Qualifications

• 3+ years of experience in water mitigation/restoration leadership
• Strong knowledge of water mitigation processes, equipment, and drying principles
• IICRC WRT certification required (ASD preferred)
• Experience managing crews, schedules, and multiple active projects simultaneously
• Ability to lead by example and maintain a professional attitude under pressure
• Strong communication and organizational skills
• Experience with restoration software and moisture documentation
• Valid driver’s license with clean driving record

What We’re Looking For

We want someone who:

• Takes ownership and solves problems without excuses
• Leads crews with professionalism and accountability
• Understands urgency and customer service at a high level
• Can keep operations organized while maintaining production quality
• Wants to grow with a fast-moving company

Why Work With Us?

• Growing company with real advancement opportunities
• Leadership role with impact on company growth
• Strong team culture and support
• Company vehicle and equipment provided
• Competitive compensation with performance incentives
• Opportunity to help build and shape the mitigation division

If you’re an experienced restoration leader looking for a company that values professionalism, urgency, and high standards, we’d love to hear from you.

Apply today and help us continue delivering white glove service when people need it most.