Contributions and Donor Relations Coordinator

Under the supervision of the Director of Finance, the Contributions and Donor Relations Coordinator provides essential support to the financial and stewardship ministries of First Presbyterian Church of Nashville. In this role, the Coordinator manages income processing, donor records, pledge data, and giving‑related communications with a high level of accuracy, confidentiality, and professionalism. The position serves as a primary point of contact for donor inquiries, ensuring that all gifts are properly recorded, acknowledged, and stewarded.

The Coordinator demonstrates strong initiative, resourcefulness, and the ability to navigate ambiguity while developing effective solutions. This role helps ensure donors feel valued, informed, and connected to our mission to know Christ and to make Him known.

This on-site full-time role will work during regular church office hours plus occasional Sunday, evening and Saturday work as scheduled. The compensation range is $23.00 to $26.50 per hour based on experience and paid on a bi-weekly basis. We offer a competitive benefits package that includes medical, dental, vision, short- and long-term disability, life insurance and other voluntary benefits. We also offer a matched (after one year of service) 403(b) retirement plan.

Key Responsibilities
Financial Income Processing & Reconciliation

• Process and record all contributions and payments, including online gifts, checks, cash, stock, IRA distributions, and memorial gifts, with accuracy, timeliness, and confidentiality.
• Ensure proper treatment and acknowledgement of stock gifts, donor-designated contributions, and restricted funds.
• Process and batch contributions/cash deposits to the applicable church bank accounts, ensuring accurate recording in CRM (Ministry Platform), and reconciliation of income among CRM (Ministry Platform), general ledger, and bank accounts.

Database and Systems Management

• Manage donor records, pledge data, contribution history, and stewardship campaign information within CRM (Ministry Platform).
• Ensure data consistency between online payments and CRM (Ministry Platform) for giving types, designations, and event-related payments.
• Set up and manage online payment options for events and registration fees.
• Support annual stewardship campaigns and a capital campaign by maintaining accurate pledge and donor data.

Donor Relations & Support

• Contribute to a warm, hospitable donor experience that reflects a servant-hearted posture while upholding strict confidentiality and sensitivity in all donor interactions.
• Collaborate with the Communications Department to maintain accurate giving-related website content.
• Process, review, and mail quarterly giving statements.
• Provide timely responses to donor questions and assistance needs.

Skills & Competencies

• An active, growing relationship with Jesus Christ, functional knowledge of scripture, familiarity with the Reformed tradition, and an ability to integrate the Christian faith into day-to-day work in a way that brings about a comfortable advancement of the Gospel in relationship with colleagues and others, required.
• Strong attention to detail, accuracy, and precision in data entry, reconciliation, and financial reporting.
• Excellent interpersonal skills with a compassionate, service-oriented mindset toward donors and congregants.
• Ability to manage multiple tasks, interruptions, and competing deadlines while maintaining high-quality work.
• Ability to quickly learn new tools, processes or information as needed.
• Strong problem-solving skills and the ability to independently develop solutions.
• Demonstrated resourcefulness, initiative, and the ability to independently research and resolve issues when information is incomplete or ambiguous.
• Proficiency in computer skills including Microsoft Office 365 products (Outlook, Word, Excel, and Teams) and computerized accounting systems.
• Experience with accounting software (Aplos) and/or church database management (Ministry Platform) software a plus.
• Ability to maintain organized digital and physical filing and record keeping systems.

Position Qualifications/Requirements
Education:

• Two-year post-secondary education in accounting or related field, preferred.

Experience:

• Three plus years of practical experience in accrual-based fund accounting and account reconciliation, preferred.
• Experience in nonprofit financial operations preferred.