Senior IT Help Desk Technician

Senior IT Help Desk Technician Supporting our King of Prussia, PA site, the IT Help Desk Technician will be the sole onsite IT support for an office of approximately 70 end users. You will play a critical role in expanding and updating the site. With a customer‑centric approach, you will troubleshoot and document technical issues through onsite and remote support. Responsibilities Provide IT support through chat, phone, email, in person and ticketing system Triage and respond to all requests in an appropriate and timely manner Document, record, and log work in the ticket system Facilitate onboarding and offboarding of users Maintain inventory of IT equipment Installation, configuration, upgrade, and maintain desktops, laptops, notebooks, printers, mobile devices, and cell phones Assign file and folder permissions as needed Support various technologies including Windows Desktop/Server/Active Directory architecture, Microsoft365 Collaboration suite (Outlook/Exchange email, Teams collaboration, etc.) and Multifactor authentication Partner with other help desk team members and elevate issues accordingly May occasionally work off‑hours, including weekly on‑call schedule, to support coordination of problem resolution and maintain continuous operations Qualifications High School Diploma; bachelor’s in information technology, computer science, or related field preferred 3+ years’ work experience in helpdesk support; experience being the sole IT support for a single site is a plus Knowledge of computer systems, cloud applications, and networks with various operating systems and solutions Excellent communication and documentation skills Proven customer‑focused service orientation Proven knowledge of basic troubleshooting Strong problem‑solving skills Ability to maintain a high degree of flexibility and assist others as needed Ability to be onsite in King of Prussia 5 days/week Security+ Certification Active TS/SCI U.S. Government Security Clearance EHS / Environmental Requirements This job operates in a professional office environment. While performing the duties of this job, the employee routinely is required to use hands to keyboard, communicate, listen to, and interpret instructions and remain stationary for extended periods of the time. This would require the ability to move around the campus and occasionally move or lift items weighing up to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. IT Clearance Requirements This position requires an active TS/SCI U.S. Government Security Clearance. Visa Restrictions No visa sponsorship is available for this position. Pay Range & Benefits The proposed salary range for this position is: $47,900 - $95,600 USD. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and families. Equal Opportunity CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic. #J-18808-Ljbffr CACI