Dispatcher

Dispatcher

At Seaside Plumbing, we're not just fixing plumbingwe're restoring peace, uplifting lives, and raising the standard of what service in the trades looks like.

We believe:

• Service should feel human, not transactional
• Customers should feel informed, cared for, and confident
• The right technician in the right home matters
• And a career here can be something you're proud ofnot just something you do

We've built a company where people grow, customers trust us, and the bar is set high.

This is a high-performance coordination role where:

• Urgency matters
• Organization matters
• Communication matters

You are responsible for matching the right technician to the right joband keeping the entire day running smoothly.

If you struggle with multitasking, prioritization, or fast decision-makingthis is not the place for you.

We are where the best come to become elite.

What You'll Do

• Evaluate incoming calls and assign the right technician to each job
• Prioritize urgent calls and adjust schedules in real time
• Communicate clearly with technicians throughout the day
• Keep customers updated on technician arrival and job status
• Ensure accurate job details are relayed to the field
• Reschedule appointments when needed while maintaining customer satisfaction
• Record and track service calls and updates
• Support the team with administrative tasks as needed

What Success Looks Like Here

• The schedule runs efficiently and stays full
• Technicians are in the right place at the right time
• Customers feel informed and taken care of
• Communication between office and field is clear and consistent
• You stay calm, focused, and organized under pressure
• You take ownership of the day's outcomes

This is not just dispatching.

We invest heavily in:

• Training and development
• Building strong communication skills
• Creating a team that supports each other

You won't just manage a schedule here You'll help drive the success of the entire operation.

Compensation & Benefits

• Competitive pay: $22-25/hour
• 100% paid health, dental, and vision (for you AND your family)
• $15,000 company-paid life insurance (with upgrade options)
• 401(k) with 4% match
• Profit sharing
• Paid training
• Paid time off and holidays

This role is a great fit if you:

• Thrive in a fast-paced, ever-changing environment
• Are highly organized and detail-oriented
• Communicate clearly and confidently
• Enjoy problem-solving and thinking on your feet
• Take pride in supporting both customers and your team

This is NOT a fit if you:

• Struggle with multitasking or prioritization
• Get overwhelmed easily under pressure
• Avoid communication or decision-making
• Prefer slow-paced or repetitive work
• Don't take ownership of outcomes

These values aren't just words on a wallthey guide our decisions, shape our culture, and set the standard for how we work together.

• Ownership Take initiative. Own the outcome. Leave it better than you found it.
• Empathy Lead with humanity, care and understanding.
• Courage Embrace discomfort. Do the hard things. Growth follows.
• Gratitude There is always something to be grateful for. Find it. Share it.
• Authenticity Be your weird self and respect that in others. You shine brighter that way.

There are easier jobs out there.

But if you're looking for:

• Growth
• Opportunity
• A team that actually cares
• And a role where you play a critical part in daily success

This might be it.

If you're ready to raise your standard and be part of a high-performing team, we'd love to meet you.

Seaside Plumbing is an equal opportunity employer. We are committed to building a team that reflects a wide range of backgrounds, experiences, and perspectives.