Head of Quality Assurance and Technical Enablement

Job Description

Job Description

This is a remote position.

OPEN ROLE:: Head of Quality Assurance and Technical Enablement

DEPARTMENT: Product & Operations

REPORTS TO: President & Chief Operating Officer

LOCATION: Remote

POSITION SUMMARY

Our Mission

Nuuvia is redefining youth and family banking by helping financial institutions build lifelong relationships with the next generation of account holders. As we scale, we are building a world-class QA and Technical Enablement organization that ensures every release, integration, implementation, and customer engagement is delivered with exceptional quality and consistency.

The Role

The Head of QA and Technical Enablement will build and lead this capability, creating the systems, processes, and technical expertise that allow Product, Engineering, Sales, and Client Success to operate at scale. Acting as the technical bridge between Product, Engineering, Sales, Client Success, Marketing, Compliance, and executive leadership, this role owns the processes, documentation, governance, and technical expertise that enable the organization to deliver an exceptional customer experience.

The successful candidate combines deep technical knowledge with business acumen, customer-facing communication skills, and operational leadership. This individual will champion quality, accelerate implementations, improve sales effectiveness, strengthen partner integrations, and leverage AI to increase organizational productivity.

KEY RESPONSIBILITIES

Technical Enablement Leadership

→ Develop and lead the company's technical enablement strategy across Product, Engineering, Sales, Client Success, and Implementations.

→ Create scalable processes, documentation, playbooks, and governance that improve quality, speed, and operational consistency.

→ Serve as the executive technical advisor for cross-functional initiatives and strategic partnerships. Quality Assurance & Release Governance

→ Own release readiness, regression testing, production validation, release documentation, and Go/No-Go decision support.

→ Coordinate quality assurance across multiple client environments, digital banking platforms, core processors, and third-party integrations.

→ Drive continuous improvement to reduce production defects and improve release predictability.

Implementation & Integration Excellence

→ Provide technical oversight for client implementations, API integrations, and partner ecosystems.

→ Collaborate with Product and Engineering to define technical requirements, evaluate integrations, document dependencies, and ensure implementation readiness.

Solutions Engineering & Technical Consulting

→ Partner with Sales throughout the customer lifecycle by leading technical discovery, demonstrations, solution architecture, proof-of-concepts, and executive presentations.

→ Translate business needs into scalable technical solutions while reducing implementation risk and accelerating sales cycles.

Technical Proposals & Knowledge Management

→ Own technical responses for RFPs, RFIs, security questionnaires, architecture reviews, and due diligence.

→ Develop and maintain a centralized knowledge base of technical documentation, implementation guides, release notes, and best practices. AI Operational Excellence

→ Champion responsible AI adoption across the organization.

→ Develop AI-powered workflows, reusable prompts, reporting, documentation, analytics, and knowledge assistants that improve productivity and decision-making.

QUALIFICATIONS

→ Bachelor's degree in Computer Science, Information Systems, Engineering, or related field; Master's degree preferred.

→ 12+ years of progressive experience in QA leadership, Solutions Engineering, Technical Product Management, Technical Consulting, or a related technical leadership role.

→ Experience with SaaS platforms, APIs, enterprise software implementations, Agile development, and financial technology.

→ Working knowledge of digital banking platforms, core processing systems, payment technologies, authentication, cloud architecture, and software quality practices.

→ Demonstrated ability to influence cross-functional teams and communicate effectively with executives, clients, and technical stakeholders.

LEADERSHIP COMPETENCIES

Strategic leadership • Systems thinking • Executive communication • Customer engagement • Crossfunctional collaboration • Technical problem solving • AI fluency • Process improvement • Operational excellence • Continuous learning

MEASURES OF SUCCESS

→ Consistently high release quality with minimal production defects.

→ Reduced implementation timelines and post-launch issues.

→ Higher sales win rates through technical enablement.

→ Faster, higher-quality technical proposal responses.

→ Reduced engineering rework through improved technical planning.

→ Broad adoption of AI-enabled processes with measurable productivity improvements.

→ High satisfaction from internal stakeholders and strategic clients.