Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary

ABOUT OUR AGENCY:
I opened my agency in 2000 and currently lead a team of four. I've been with State Farm for over 40 years, beginning my career as a team member shortly after graduating from West Virginia University. I'm a proud Mountaineer fan and enjoy golfing with my family, traveling, and spending time with my two dogs.

Giving back to the community is incredibly important to me. I'm involved with Chesapeake Region Accessible Boating (CRAB), an organization that makes sailing and boating accessible for individuals with physical and medical disabilities. It's rewarding to help create opportunities for children and families to enjoy experiences they might not otherwise have.

Our agency offers PTO, health benefits, a life insurance policy for every team member, and a Simple IRA with employer match. We also believe in recognizing hard work through fun office competitions, team lunches, and regular team-building events.

Our office is upbeat, supportive, and enjoys celebrating success together. I'm looking for someone who is outgoing, optimistic, and always looking for opportunities to go above and beyond. If you enjoy working with people, taking initiative, and being part of a fun, team-oriented environment, we'd love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative with Debbie Hart - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed. 
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.