Patient Account Customer Service Representative

About SHERLOQ Solutions

Established in 1916, SHERLOQ began as a member-owned cooperative in Tampa, Florida. The founding mission was to facilitate the sharing of credit information, promote the equitable principles in trade and give back to the community. Over 100 years later, SHERLOQ continues as a vibrant company serving hospitals, healthcare systems, physician practices and utilities nationwide.

Position Summary

This position will require team members to discuss patient responsibilities after insurance or straight self-pay balances, establish payment in full or monthly payment arrangements, obtain and verify insurance coverages and accurately provide general information on healthcare balances and notate accurate communications with patients and maintain HIPAA confidentiality while working accounts.

Essential Duties and Responsibilities

• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
• Resolve customer issues and complaints concerning billing.
• Comply with HIPAA and State Consumer Protection Laws.
• Record accurate and detailed notes; update account status and consumer's information into the FACS computer system, fill out accurate dispute forms and update the client's system, if required.
• Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives.

Preferred Attributes

• Excellent verbal and written communication skills.
• Excellent interpersonal and negotiation skills.
• Excellent patients and stress management.
• Problem solving and critical thinking skills.
• Self-motivated and strong customer services skills.
• Ability to adapt to the needs of the organization and employees.
• Proficient with Microsoft Office Suite or related software.

Experience and Education

• High school graduate or equivalent required.
• One (1) year customer service or collections experience preferred.

Pay Range: $18+ per hour

Schedule: Monday- Friday 

We value our employees and offer a comprehensive benefits package including medical insurance, 401(k), paid time off, paid holidays, tuition reimbursement, and additional supplemental benefits.

SHERLOQ is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, disability, or veteran status.

If you feel this is the right opportunity for you, we encourage you to apply. We look forward to meeting you!