Regional Manager - Los Angeles & Orange County

Title : Regional Manager - Los Angeles & Orange County Reports to : Director, Client Success Location : Greater Los Angeles or Orange County — must be based within reasonable commuting distance of regional client sites FLSA Status : Exempt About BEST Best Upon Request (BEST) is a values-based, Great Place to Work-Certified company providing on-site concierge services as an employee benefit and patient amenity to healthcare systems and large employers across the United States. Headquartered in Cincinnati, Ohio. Role Summary We're hiring a Regional Manager to lead and grow concierge programs at BEST's client accounts across the Greater Los Angeles and Orange County region. This is a high-impact leadership role in one of the most complex and dynamic markets in the country — requiring someone who can navigate diverse health care and corporate environments, manage across significant geography, and build lasting client trust in a market where relationships and reputation move fast. What You'll Do Client Partnership & Relationship Stewardship Build trusted, executive-level relationships with client sponsors and program owners. Lead business reviews, strategic check-ins, and ongoing communication. Resolve issues proactively; surface program improvements and risks to leadership. Lead, coach, and develop concierge team members and emerging leaders. Maintain strong team connection through consistent site presence. Operational Excellence & Compliance Drive performance across utilization, service levels, and client metrics. Ensure compliance with systems, processes, standards, and contract obligations. Lead day-to-day problem-solving, change management, and continuous improvement. Growth & Retention Partner with Sales on renewals, upsells, and expansion conversations. Identify program enhancements that increase client value. Represent BEST at client events and networking moments. What success looks like in year one Strong renewal outcomes across assigned accounts. Engaged, high-performing teams with low regrettable attrition. Measurable lift in utilization and service performance at assigned sites. Specific expansion opportunities surfaced and advanced with Sales. This Role Is Right For You If You thrive in ambiguity and create clarity for your team without waiting for perfect conditions. You lead from the front — you're in the field, present with clients, and still hitting your metrics. You've led multi-site teams and know great operations show up at the site level. You earn trust through preparation and follow-through, not title or volume. You want to build something — not just maintain it. Required 5+ years in operations, account management, hospitality, or multi-site service delivery. Demonstrated experience managing large client relationships and senior stakeholders. Based in Greater Los Angeles or Orange County, with comfort being in field 3-4 days per week across a wide regional footprint and significant drive time. Valid driver's license and reliable transportation. Preferred Hospitality, healthcare, concierge services, or service-based background. Coaching, supervisory, or team-leadership experience. Logistics Field-based across the Greater Los Angeles and Orange County region — 3-4 days per week on-site, with significant drive time. Combination of on-site work and remote time for planning and reporting. Background check required; drug screen may be required for certain client sites. Strong performers in this role have a clear path to larger account portfolios and senior regional leadership. BEST invests in our regional leaders as we grow. BEST values transparency, accountability, and teamwork. We are an equal opportunity employer committed to creating an inclusive environment for all team members. #J-18808-Ljbffr Best Upon Request