Call Center Representative - Tucker, GA - Hybrid
$29.1k - $41.6kGainwell Technologies
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
- Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
- Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
- Adhere to the client's SLAs and consistently meet production targets
- Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
- Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
- High school diploma or G.E.D.
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
- Work Environment: This is a hybrid role. You may be required to work at least 2 days per week on-site , but could increase based on business needs.
- Training : Approximately 2 weeks on-site.
- Assessment Requirement : Candidates will be required to complete a skills and competency assessment before advancing to the next stage of the selection process.
- Video Requirements : Video cameras must be on during all interviews and throughout the first week of orientation.
- Internet Requirements for Telework/Hybrid Roles: To work effectively in a telework or hybrid position with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for the best performance. To test your internet speed:
- Go to Google.
- Search for Internet Speed Test or click here.
- Health benefits (medical, dental, and vision) begin on Day 1 of employment.
- 401(k) with company match and additional benefits become available within the first few months.
- Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell.
- Career growth and advancement opportunities are encouraged and supported.
- A company-provided computer is supplied for work use.
Vacancy posted 2 days ago
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