Customer Relationship Manager-Medical Waste (Healthcare)

Customer Relationship Manager (CRM)Clean Harbors is seeking a Customer Relationship Manager (CRM) to join our Sales Account Support team in Norwell, MA. In this highly visible, customer-facing leadership role, the CRM will oversee a portfolio of Medical Waste (Healthcare) accounts, leading account health, governance, operational execution, and the supporting account team. The CRM will partner closely with the Corporate Account Manager (CAM) and cross-functional teams to ensure customer commitments are met while supporting retention and business growth.Why work for Clean Harbors?Health and Safety is our #1 priority, and we live it 3-6-5!Competitive wagesComprehensive health benefits coverage after 30 days of full-time employmentGroup 401K with company matching componentOpportunities for growth and development for all the stages of your careerGenerous paid time off, company paid training and tuition reimbursementPositive and safe work environmentsResponsibilitiesHealth & Safety: Ensure Health and Safety is the number one priority by following policies and processes and acting in a safe manner at all times.Account Health & Governance: Own overall account health and governance for assigned Medical Waste (Healthcare) accounts, proactively identifying risks, gaps, and opportunities for improvement.Customer Relationship Management: Serve as a key operational point of contact for assigned Healthcare accounts, managing customer expectations, priorities, and ongoing initiatives.Team Leadership: Directly manage and lead a team of support representatives, including coaching, development, workload prioritization, performance management, and accountability for execution.Healthcare Program Management: Oversee complex Healthcare account requirements, including contract compliance, customer onboarding, service performance, and ongoing customer programs and initiatives.Performance & Service Delivery: Monitor customer objectives, service-level agreements, contractual requirements, and performance metrics to ensure successful execution across all applicable lines of business.Cross-Functional Execution: Partner with Operations, Service Delivery, Sales, and other internal business units to coordinate priorities, resolve issues, and ensure customer commitments are met.CAM Partnership & Growth: Partner closely with the Corporate Account Manager to support account strategy, customer retention, new program launches, RFPs, and growth and expansion opportunities.Customer & Executive Engagement: Lead internal and external meetings, business reviews, and strategic discussions, providing clear visibility into account performance, risks, escalations, and key initiatives.Continuous Improvement & Issue Resolution: Drive resolution of complex operational and customer issues while identifying opportunities to improve processes, service delivery, customer experience, and overall account performance.Other Duties: Perform other duties as assigned.QualificationsEnterprise Account Experience: Strong experience supporting complex enterprise, strategic, or multi-location customer accounts.Healthcare / Medical Waste Experience: Experience supporting Healthcare, Medical Waste, GPO/IDN relationships, or similar complex customer programs preferred.Environmental Services Knowledge: Strong knowledge of environmental services and waste operations, including environmental field services, waste profiles, RCRA, DOT, and related operational processes.People Leadership: Demonstrated experience leading, coaching, developing, and managing team performance.Program & Project Management: Strong ability to manage complex programs, multiple priorities, timelines, stakeholders, and cross-functional workflows.Customer & Executive Communication: Strong presentation and communication skills with the ability to confidently lead customer meetings and engage with executive-level stakeholders.Cross-Functional Leadership: Demonstrated ability to influence teams, drive accountability, and coordinate execution across multiple business units.Systems & Analytics: Experience with Salesforce CRM, reporting and analytics, and utilizing data to monitor account performance, identify risks, and support decision-making.Requirements:Education & Experience: Bachelor's degree in business administration or a related field; 5–7 years of relevant experience may substitute for a degree.Travel: Ability to travel as needed.Join our team today! To learn more about our company, visit us at Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is one-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.Clean Harbors is an equal opportunity employer.Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.Clean Harbors is a Military & Veteran friendly company.Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation.