Client Service Coordinator

Client Service CoordinatorThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.Essential Responsibilities and Tasks:Live and exemplify the Five Principles of Mars, Inc. within self and team.Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital servicesAssist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.Conduct administrative functions as necessary.Other job duties as assigned.The Five Principles:Quality: The consumer is our boss, quality is our work and value for money is our goal.Responsibility: As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.Mutuality: A mutual benefit is a shared benefit; a shared benefit will endure.Efficiency: We use resources to the full, waste nothing and do only what we can do best.Freedom: We need freedom to shape our future; we need profit to remain free.Hiring Qualifications / Competencies:LeadershipCustomer FocusPeer RelationshipsIntegrity & TrustAction OrientedListeningFunctionalPreventative care and OWPsCommunication SkillsClient Service SkillsPriority SettingTime ManagementCapabilities and Experience (Can Do):Ability to multi-taskCommunication skillsOrganizational abilityProblem solving skillsClient service skillsIntellectual abilityMathematical abilityThe pay range for this role is $16.93 - $21.63 Hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our "Meow-velous" benefits:Comprehensive Medical, Dental, and Vision InsuranceGenerous Retirement Plans (401(k) and Roth)Best-in-Class Student Debt Relief Program (for Full-Time DVMs)Paid Time Off and HolidaysTop-Tier Mental Health and Wellbeing ResourcesAssociate Life Insurance (company-paid) & Supplemental Life InsuranceCompany-Paid Short- and Long-Term DisabilityFlexible Spending Accounts (FSA)Health Savings Account (HSA)Paid Parental LeaveContinuing Education Allowance (for Eligible Positions)Back-Up Child and Elder Care & Family Support ResourcesFertility and Family Building SupportDigital Exercise TherapyVoluntary Protection BenefitsLegal PlanIdentity ProtectionCommuter BenefitsThree Free Optimum Wellness Plans for PetsExclusive DiscountsBenefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).