Key Accounts Manager - HVAC

Job Description

Job Description

HVAC - Key Accounts Manager

Who We Are 

Since 2003, our family-owned business has specialized in process and utility piping, expanding into multiple business units over the years. We now offer nationwide services in Process & Utility Piping, Process Equipment & Installation, Thermal Fluid, and Industrial HVAC. As industry leaders, we maintain elite standards by hiring top talent. ARMI is known for work safety, meeting deadlines, quality production, and staying within budget. We believe in reinvesting in our people and supporting the local community—because we succeed together. 

Benefits of being a part of our team 

• 100% Company-Paid Medical (High-Deductible) & Dental for team members 
• Buy-Up Copay Medical Plan Option 
• Vision, Life, Accident & Critical Illness Coverage 
• Short & Long-Term Disability 
• 401(k) with Company Match  
• Paid Vacation & Holidays 

 

Perks 

 

• Milestone Anniversary Swag & Cash – because your loyalty deserves recognition.  
• Company Events that celebrate our teamwork and success.  

 

How you will make an impact 

• Serve as the primary relationship owner for assigned key customer accounts, maintaining strong, long-term partnerships.
• Manage an active portfolio of accounts, maintain accurate activity and pipeline tracking in CRM.
• Conduct regular customer touchpoints including site visits, operational check-ins, planning meetings, and executive reviews.
• Develop and maintain strategic account plans that support customer capital projects, maintenance needs, and expansion initiatives.
• Identify and pursue additional service opportunities including facility expansions, change orders, maintenance programs, and long-term service agreements.
• Collaborate with Operations and Preconstruction teams to position ARMI for repeat work and multi-phase projects.
• Monitor account health by reviewing payment trends, outstanding receivables, and potential risks in partnership with Accounting.
• Support pricing discussions, service agreement renewals, and contract reviews to ensure alignment with project scope and profitability targets.
• Maintain strong customer engagement throughout the project lifecycle, from kickoff through execution and closeout.
• Identify follow-on opportunities and support project closeout efforts to ensure customer satisfaction and long-term account retention.

 

What You Need to Succeed 

• 3+ years of proven work experience in Industrial HVAC, preferably within food, beverage, or dairy processing facilities.
• Strong technical knowledge of Industrial HVAC Systems and applications. 
• Sales experience, preferred 
• Experience with Procore – Project Management Software (preferred)
• Experience with Pipe Drive, preferred. 
• OSHA 30, preferred 
• Availability to travel up to 60% of the time. 
• Availability to work nights, holidays and weekends as needed. 
• Possess a valid driver’s license and clean driving record. 
• Pre-employment drug screen and background check 

Make Your Move 

 

We’re proud to be one of the fastest-growing, family-owned companies in America, with over 150 plus years of experience in the food, dairy, and beverage industry. We've been recognized as a finalist for Arkansas Business of the Year in 2020, 2022, and 2024, and we're honored by our awards for Diversity in the Workplace in 2022, 2023, 2024. Our commitment to sustainability has earned us the Mayor’s Environmental Stewardship Award, as well as recognition as Green and Sustainable Business of the Year. Most importantly, we value the trust and strong relationships we’ve built with our customers. We’re seeking individuals who share our passion, drive, and respect for the hard work behind our success. Think you can make an impact at ARMI? If so, we’d love to meet you! 

 

Travel Benefits 

 

• Company vehicles available for business travel
• $55per diem provided for overnight business travel
• Hotel accommodations covered for overnight business travel

 

All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, genetic information, status as a military veteran, or any other characteristic protected by applicable law.