Service Advisor

Automotive Service Manager Location: Corte Madera, CA, United States Duties and Responsibilities: Responsible for understanding and complying with California Labor Code and all wage and hour laws, including compensating employees for all hours worked, providing meal, rest, and recovery periods, and maintaining accurate time records. Responsible for complying with all state and federal laws, including equal employment, pay equity, harassment, discrimination, retaliation, and reasonable accommodations. Greets customers and directs them to available technicians. Consults with Service Technicians regarding necessary repairs and possible alternatives to expensive repairs. Uses knowledge of company products and services to sell or provide in-depth information about available parts and service options to customers. Answers questions about service outcomes, scheduling, and booking appointments, vehicle drop‑off, and vehicle pick‑up. Provides customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car. Manages and oversees the dealership's workflow and schedule. Calls customers to advise them about service changes or car pick‑up times. Maintains positive customer relationships to ensure repeat business. Ensures all details on services rendered and costs are recorded for customers and processes their payments. Serves as a liaison between Service Technicians and customers about parts ordering and ensures parts are available when needed. Knows and practices the guidelines in the Bureau of Automotive Repair's "Write it Right" Manual. Qualifications: Prior experience in a customer‑oriented environment. Must be capable of working in a fast‑paced dynamic environment. Must be able to pass a background check. Must have a good driving record. Must hold a Class A (CDL) drivers' license. Must have basic knowledge of cars and maintenance. Must be willing to learn and expand knowledge. Physical Demands: Must be able to lift, bend, and stand. Must be able to carry, push, and pull 50 lbs. Working Conditions: Must be able to work in an outdoor environment. Must be able to drive both small and large vehicles. May have to work in a noisy environment and in inclement weather conditions. Job Type: Full‑time #J-18808-Ljbffr Marin Luxury Cars