Quality Assurance Director

Salary: $108,982.12 - $138,413.60 Annually
Location : Alexandria, VA
Job Type: Full-Time
Job Number: 2027-00484
Department: Department of Community and Human Services
Division: CENTER FOR ADMINISTRATION
Opening Date: 07/22/2026
Closing Date: Continuous
Bargaining Unit: N/A

Quality Assurance Director
The City of Alexandria is located in northern Virginia and is bordered by the District of Columbia (Potomac River), Arlington and Fairfax counties. With a population of approximately 150,000 and a land area of 15.75 square miles, Alexandria is the seventh largest city in the Commonwealth of Virginia. Alexandria has a charming waterfront and is a unique and historic place to live and work. If you are interested in working for the vibrant City of Alexandria, we invite qualified candidates to apply for our Quality Assurance Director position.
An Overview

This position qualifies for a signing bonus of $3,000. The Quality Assurance Director leads and directs all activities and management of the quality assurance and improvement for the Alexandria Community Services Board (ACSB) and serves as an advisor to the department on quality assurance standards, risk mitigation, and compliance matters.
What You Should Bring

We are seeking to hire an individual who has vast experience and comprehensive knowledge of the principles and practices of Quality Assurance/Quality Improvement, data analysis and a demonstrated knowledge of community and human services as well as human centered principles and practices of delivery systems. Possess an ability to obtain data from credible sources and incorporate such information into effective program and planning activities; experience in establishing and maintaining working relationships with City officials, employees, and licensing and accrediting bodies. An individual who can write clear and concise reports and speak effectively on a range of community and human service program areas. The applicant must be able to organize and prioritize work, be proactive, take initiative, resolve problems, follow through, work with diverse teams, and simultaneously manage multiple projects, ensure that goals are met in a timely manner and handle confidential information with integrity, and willingness to learn about the legacy data systems of the City and department's state and federal funding sources. The applicant must have hands-on experience and demonstrated proficiency in working with Microsoft Office (Outlook, Word, PowerPoint, and Excel) Suite, and basic knowledge of data analysis tools, survey software and SharePoint environment.
Skills:

• Clinical Leadership: Provide expert guidance to management and clinical staff on quality assurance and documentation standards by ensuring clinical excellence across the lifespan of our consumers and behavioral health spectrum of care to include, intellectual/developmental disabilities, and substance use services by maintaining rigorous standards for documentation, compliance, and evidence-based practice.
• Liaison to External Stakeholders: Ensures maintenance of CSB licenses and accreditation of the department.
• Electronic Health Records Management: Provides significant input and aligns the electronic health record platform to ensure seamless information management and clinical compliance for diverse patient populations.
• Regulatory Compliance & Accreditation: Act as the primary Corporate Compliance Officer and Human Rights Advocate, conducting audits to meet state and federal mandates.
• Internal Audit Responsibilities: Administer collection of information about clinical program operations by conducting and coordinating Quality Assurance audits to determine the extent to which statutory, professional, department, licensing and funding requirements are met.
• Data Management: Manage and maintain critical incident data for reporting purposes and quality assurance and improvement.
• Training and Policy Innovation: Formulate and implement organizational changes by researching "best practices" in behavioral health and revising department policies.
• Supervision: Direct the activities of the Quality Assurance, Health Information, and HIPAA Privacy Officer.

Description of Duties:

• Serves as a Chair for the following committees: multi-disciplinary Quality Assurance Committee, Safety Committee, Ad Hoc Corporate Compliance and Research Review Committee.
• Serves as a Co-Chair for the following committees: Policy and Procedure Committee, Root Cause Analysis Committee(s), CAP Follow Up Committee.
• Training development and didactic training to clinical staff in the documentation of clinical practices in the electronic health record.
• Makes recommendations regarding improving clinical practices and procedures to Alexandria Community Services Board Leadership Team to ensure best practice, regulatory and accredited compliance.
• Serves as Risk Manager for the CSB; oversees the CSB's risk management activities, including maintaining and updating the Risk Management Plan.
• Strengthens organizational compliance by developing, recommending, and implementing accreditation-aligned policies and procedures for leadership approval as well as the preparation of procedures and/or reports for review and clearance by ACSB Leadership Team.
• Maintains and exercises technical expertise in interpretation and application of statutory requirements such as those pertaining to eligibility for multiple local, State and federal financial assistance programs, licensing and/or accreditation standards.
• Ensures operation of all State licensed facilities and programs in accordance with State licensing requirements such as those for medical records, maintenance, personnel procedures and records, program reviews and medication procedures.
• Ensures agency-wide compliance with federal Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Works in concert with Health Information Management (HIM) on conversions necessary for compliance with the Affordable Health Care Act.
• Ensures completion and documentation of safety drills per licensing and accreditation requirements; monitors the agency's incident reporting database and reports trends and recommendations to senior management.
• Serves as Human Rights Advocate for State licensed programs as required by the Code of Virginia, coordinates human rights investigations and reports to State agencies and senior management as required.
• Responsible for the coordination of CSB's accreditation and re-accreditation processes.
• In collaboration with IT, Reimbursement, and Program Evaluation Departments, coordinates implementation of EHR changes and/or updates as they relate to clinician use of the data system.
• Serves as DCHS Corporate Compliance Officer; provides oversight for corporate compliance activities to include complaints related to ethical, legal or compliance practices.
• Establishes goals and objectives, prepares program reports, and evaluates the effectiveness of all QA programs with CSB Leadership Team and clinical staff.
• Monitors program compliance with all required licenses and certifications.
• Assures program quality is maintained by coordinating peer review activities and analyzing external reviews.
• Ensures maintenance of CSB licenses with the State Department of Behavioral Health and Developmental Services.
• Develops, implements and maintains record audits, including maintaining data collection data base and providing summary reporting to appropriate clinical and leadership staff.
• Represents the Department on Statewide and regional Quality Assurance committee(s).
• Perform other duties as assigned by the Deputy Director.

About the Department

DCHS provides an array of safety net services that measurably improve or maintain the quality of life for more than 71,000 Alexandrians annually. More than 700 DCHS employees provide services through three direct service centers. The Center for Adult Services provides programs and services in Aging, Adult Protective Services, Clinical & Emergency Behavioral Health Services, and Community & Residential Support Services for persons with mental illnesses, intellectual disabilities, and substance use disorders. The Center for Children and Families provide programs and services for Behavioral Health, Domestic Violence & Sexual Assault, Child Welfare and Child Protective Services, Early Childhood, and Youth Development. The Center for Economic Support provides programs and services for Public Benefits, Homelessness Prevention, and Employment and Training. To learn more about DCHS, please visit

Minimum & Additional Requirements


Minimum: Three years of program management experience in a community mental health or similar setting, and three years of experience providing mental health and/or substance abuse services, including diagnostic evaluations, crisis intervention, and case management, and possession of an M.S.W., M.A., M.S. N. or a PH.D. degree from an accredited school, Virginia Licensure or immediate eligibility for Virginia licensure at the time of appointment as a LCSW, LPC, Clinical Nurse Specialist, or Clinical Psychologist, or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Preferred Qualifications


Five years of experience leading organizations in the management of quality assurance and improvement systems. Five years of post-licensure with clinical and administrative experience working with individuals with a developmental disability and/or mental health and/or co-occurring substance use disorder; experience and ability to effectively use an electronic clinical record and data systems and to train and assist clinical staff and supervisees with same. Knowledge of Virginia regulations related to the activities of the department, knowledge of the system of care in the City of Alexandria.

Notes
This position requires the successful completion of pre-employment background checks including but not limited to: FBI/Federal Records Check; VA State Child Abuse/Neglect Registry; Medicare/Medicaid Fraud Database; education/certifications; and driver's license.
Schedule: Monday - Friday. Schedule TBD.
The City of Alexandria is an Equal Opportunity Employer and values diversity in its workforce. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, military status, or disability.
We are proud to welcome you to explore the City of Alexandria's excellent benefits and programs!
The benefits referenced on this site, may be changed from time to time without notice. Temporary and some part-time positions are not eligible for these benefits. For further information, please contact the Talent Acquisition Team of Human Resources at
01


In Virginia or any other location, have you ever been or are the subject of a founded complaint of child abuse or neglect? If yes, list all cases and explain. If no, indicate "N/A."
02


All positions in DCHS require successful completion of pre-employment background checks in the Virginia State Child Abuse/Neglect Registry and national Medicare/Medicaid Fraud Database. Some positions require criminal records check, and scrutiny of any found criminal records against the Virginia Department of Behavioral Health & Developmental Services list of Barrier Crimes. Some positions require drug testing, and verification of driver's license and education/certifications.

• I Understand.

03


To answer "Yes" to this question, you must answer "Yes" to all the following questions:• Do you have at least three (3) years of program management experience in a community mental health or similar setting? • Do you have at least three (3) years of experience providing mental health and or/substance abuse services, including diagnostic evaluations, crisis intervention, and case management? • Do you possess an M.S.W., M.A., M.S.N., or a PH.D. degree from an accredited school? • Do you have Virginia Licensure or are you immediately eligible for Virginia Licensure at the time of appointment as a LCSW, LPC, Clinical Nurse Specialist, or Clinical psychologist, or any equivalent combination of experience and training which provides the required knowledge, skills and abilities? If you answer "No" to any part of this question you must answer "No".

• Yes
• No

04


If you answered "No" to question 3, do you have any equivalent combination of experience and training which provides the required knowledge, skills, and abilities for this position? (If you answered, "Yes' to question 3, please answer "Yes" to this question).

• Yes
• No

05


Do you have at least five (5) years of experience leading organizations in the management of quality assurance and improvement systems?

• Yes
• No

06


Do you have at least five (5) years of post-licensure with clinical and administrative experience working with individuals with a developmental disability and/or co-occurring substance use disorder?

• Yes
• No

07


Do you have the experience and ability to effectively use electronic clinical record and data systems, and the ability to train and assist clinical staff and supervisees with same?

• Yes
• No

08


Do you have the knowledge of Virginia regulations related to the activities of the department?

• Yes
• No

09


Do you have knowledge of the system of care in the City of Alexandria?

• Yes
• No

Required Question