Sr Business Systems Analyst, SalesForce

Location: Alameda CA
Pay Range: $132k to $200k - Based on experience

As Senior Business Systems Analyst SalesForce/CRM ideal candidate will be part of the IT functional team responsible for scoping designing and delivering technology solutions that enable and optimize Sales Sales Engagement Field Inventory Management (FIM) Marketing and Service capabilities. This role primarily supports Salesforce Sales Cloud Marketing Cloud and Life Sciences Cloud along with related commercial platforms and connected enterprise systems including ERP analytics data and engagement applications.

Responsibilities:
Partner with Sales Sales Operations Marketing Customer Service Field Inventory and related business teams to understand business needs and translate them into scalable system capabilities enhancements and process improvements
Lead business analysis and solution design across Salesforce and related commercial platforms including Sales Cloud Marketing Cloud and Life Sciences Cloud platforms
Lead current-state and future-state analysis across key commercial workflows such as Campaign to Lead Lead to Opportunity Lead to Account Quote to Order Order to Cash and field inventory operational processes identifying opportunities for simplification automation and improved user experience
Work with admins developers architects integration teams QA and business stakeholders to support end-to-end solution delivery across design build testing deployment and stabilization.
Support Salesforce administration and configuration activities as needed including page layouts Lightning pages custom objects fields validation rules reports dashboards flows and related platform features.
Identify opportunities to use Salesforce Flow and related platform capabilities to streamline business processes improve routing and onboarding reduce manual work and support scalable operations
Contribute to the evaluation and practical application of Agentforce Data Cloud AI-enabled workflows and other emerging Salesforce capabilities where they can improve business outcomes user productivity or insight generation
Break down initiatives into epics features and user stories in Jira or similar tools and work closely with technical teams to clarify scope dependencies assumptions and delivery needs
Work with business users and project teams to define test strategies test scenarios and acceptance criteria; support system testing regression testing and user acceptance testing as needed
Serve as a key point of contact for day-to-day operation enhancement planning and issue resolution for assigned Go-to-Market platforms including Salesforce and related commercial applications
Support upstream and downstream process alignment across CRM and connected systems such as ERP MDM quoting/CPQ analytics service marketing and engagement platforms

Requirements:
A Bachelors degree in business administration or Information Technology or related field with 7 years of experience as a Business Systems Analyst working with cloud-based CRM platforms or equivalent combination of education and experience
Strong experience as a Business Systems Analyst supporting Salesforce-based CRM platforms in commercial or customer-facing environments
Strong working knowledge of Salesforce Sales Cloud and familiarity with Marketing Cloud and/or Life Sciences Cloud
Solid understanding of Salesforce platform fundamentals including data model security model role hierarchy page layouts Lightning pages reporting dashboards and Flow.

Additional Information:
A generous benefits package for eligible employees that includes medical dental vision life AD&D short and long-term disability insurance 401(k) with employer match paid parental leave eleven paid company holidays per year a minimum of fifteen days of accrued vacation per year which increases with tenure and paid sick time in compliance with applicable law(s).

Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity age disability military or veteran status or any other characteristic protected by federal state or local laws.

Required Experience:

Senior IC