IT Desktop Support Engineer
Sky Systems
Position: IT Desktop Support Engineer Location: 5 days/week on-site in Houston, TX 77002
Full-time contract
Job Purpose: The onsite support engineer will provide technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.
Operation Roles and Responsibilities
Full-time contract
Job Purpose: The onsite support engineer will provide technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.
Operation Roles and Responsibilities
- Basic experience in IT industry
- Good client management & communication skills
- Good Understanding of ITIL concept & Service Now
- Computer OS/Peripherals troubleshooting. Asset/Inventory Management
- Ensure tickets are updated on time and adhere to required SLA.
- Handling different PC operating systems (Windows 7, 10)
- Handling end users' incidents and IMAC requests using Service NOW ticketing tool
- Performing Hardware/Software installation (understanding of deployment tools like SCCM)
- End-user support - Break fix & Service Requests
- Desktop/ Laptop/Network Printers Management.
- Basic AV support for conference room& internal events using MTR (Microsoft Teams Room)
- Image Deployment using SCCM & Auto Pilot
- VDI technologies Citrix Xendesktop, Azure cloud PC.
- Laptop AV/endpoint security Management for Mcafee, Cortex XDR.
- User Data Management (OneDrive, Office 365)
- Refresh of old asset from windows 7 to windows 10.
- MTR Video conference support for meeting room and events.
- Vendor coordination for hardware/spare replacement
- Incident Management, service Request management, asset Management
- Support Queue Management to avoid and SLA misses
- Ability to work independently and in a team environment.
- Ability to communicate well with internal and external contacts.
- Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams.
- Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database.
- Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices.
- Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes.
- Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
- Responsible for successful deployment and upgrades of laptops & workstations.
- Ability to work independently and in a team environment.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the IT Desktop Support Engineer in Houston, TX vacancy
- ...IT Support Engineer The IT Support Engineer will provide dedicated onsite support at a Houston-based client location, serving as the primary... .... Key responsibilities include: Provide onsite desktop and end-user support across Windows and macOS environments,...SuggestedRemote work
LABINE AND ASSOCIATES, INC.
Houston, TX4 days ago $70k - $90k
Overview Get notified about new Senior Desktop Support Technician jobs in United States . Available Positions 9,000+ Senior Desktop Support... ...States User Support & Junior Systems Administrator Remote IT Support - $70-$90k (Internal, Security) Remote IT Support - $...SuggestedRemote jobPart time$100k - $115k
Provide advanced desktop and end-user support in a high-pressure banking and trading floor environment. Responsible for system administration, workstation... ...resolution, and maintaining secure, high-availability IT operations. Key Responsibilities Deliver day-to-day...SuggestedWork at office$18 - $22 per hour
...Job Description Job Description Desktop Support Technician Location: Houston, TX 77090 (On-site) Position Type: Full-Time Schedule... ...-focused and reliable Desktop Support Technician to join an IT team in North Houston, TX. In this role, you will serve as the...SuggestedFull timeLocal areaRemote workMonday to FridayPrideStaff
Houston, TX9 days ago$55k - $65k
...Job Description prosource.it is a global IT Managed Service provider working with... ..., global clients and looking for an IT Desktop Support Technician who is interested in joining... ...looking to hire a skilled IT Desktop Support Engineer to join an established team, that...SuggestedFull timeTemporary workWork at officeprosource.it- Americas
Houston, TX4 days ago- As an IT Administrator, you will be a part of a team responsible for advanced network and server administration. You will be responsible for designing, building, deploying, and supporting network and server infrastructure. This will also include response and remediation...Work from home2 days per week
- ...-related issues.Maintains server security baselines and implements hardening standards in accordance with organizational policies.Supports server lifecycle management, including build, deployment, upgrades, and decommissioning activities.Plans, coordinates, and implements...Local area
- ...with respect to air permitting and compliance requirements and supports compliance and permitting activities across locations where Plains... ...and storage to include tanks, rail, pipeline, truck, marine, engines, boilers, and associated air emission control equipment used...Full timeLocal area
- ...HoustonResponsibilities: This role involves gathering requirements, executing and deploying new functionalities, and providing operational support for existing solutions—primarily the WellView application. The ideal candidate will effectively communicate with business and...Long term contractLocal area
- ...Classification studies and other workshopsManage and review 3rd party studies such as QRA, FERA, EERA etc., as requiredFire Protection and Engineering Design experience including preparation of Fire Water PID's, Performance of Fire Water demand calculations, Performance of Fire...Work at office
- ...ecosystems and protect natural resources, you’ll find your place here.As an IT Service Delivery Analyst at RES, you will play a key role in delivering a friendly, responsive, and effective technology support experience for RES employees. You will serve as a front-line member...For contractorsWork experience placementWork at officeRemote work
$110k - $130k
...for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation... ...proposals.Qualifications Education: Bachelor’s degree in Chemical Engineering, Mechanical Engineering, or a relevant technical discipline....H1bImmediate startFlexible hours- ...Supervisor, the Connected Home Expert position is a technical support role focused on providing a premier customer experience and end... ...connectivity issues on technology such as smartphones, tablets, desktops, laptops, gaming systems, home energy and security, other appliances...Shift work
- ...solving complex technical challenges and delivering world-class support for cutting-edge inspection solutions?Partner with the... ...countries, the company blends deep industrial expertise with advanced engineering and digital technologies to support energy production,...Full timeFlexible hours
- ...Endpoint Solutions Specialist to join our IT team and help us design and implement... ...architecture, planning, deployment, and support of Windows devices across multiple sites... ...Certification in Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 365...Full timeContract workWork from home
A Blue And White
Houston, TX12 hours ago - ...Company Description 360 IT Professionals is a Software Development Company... ...system administration (installation and support) of various engineering software introduced as new... ...Strong experience in building Compute (Desktop\Server) technologies · Strong experience...Full time
360 IT Professionals Inc.
Houston, TX12 hours ago $119k - $198.9k
...Functional Transformation Our Deloitte Customer team empowers organizations to build deeper relationships with customers. This includes supporting their marketing, sales, and service organizations. Post sales activities including service, customer success and professional...Local areaVisa sponsorship$55k
IT Desktop Support Analyst I Houston, TX (77070) | Full-Time | Onsite | $55,000 Annually SynergenX Health Holdings, LLC is seeking an entry-level IT Desktop Support Analyst I to join our growing Information Technology team at our Northwest Houston Corporate Office. This...Full timeInternshipWork at officeLocal areaRemote workMonday to Friday$26 - $28.9 per hour
...Location: Houston , Texas (US-TX) (Mid-Level / Experienced Support) Summary The Desktop Support Technician Level II provides advanced technical support... ...for Level II support. This role partners closely with IT teams and business segments to ensure reliable end-user support...Hourly payFull timeWork at officeRemote workMonday to FridayShift work$65k - $85k
...Job Description Job Description Desktop Support Engineer Location: Ludington, MI Assignment Type: Contract-to-Hire Compensation: $65-85k - depending on experience Work Schedule: Onsite Benefits: This position is eligible for medical, dental, vision...Long term contractContract workLocal area- Company DescriptionXinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions.Our mission is to enable our clients to become more agile and competitive with the help of innovative technologies. We empower our clients to respond...
- We are searching for a Children's Miracle Network Specialist - someone who works well in a fast-paced setting. In this position, you will be responsible for generating funds for Texas Children's Hospital by developing and maintaining a portfolio of assigned Children's Miracle...Local area
$110.7k - $218.3k
...strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy,... ...Functional Transformation team, you will be responsible for… Supporting transformation initiatives from assessment through implementation...Local area- ...integral to client’s operations and these roles will provide support for the implementation of these launches, ensuring that the necessary... ...’s experience in technical support, professional services, engineering, sustaining engineering, or systems engineering.Extensive...
- ...Dentistry Clinics. This role provides more comprehensive support for multi-departmental IT operations, with a focus on critical systems. In dental clinics... .... You will not just be providing straightforward desktop support, but working with clinicians who are running advanced...Full timeFor contractorsRelocation
- ...you will offer product expertise, application knowledge, and support for Account Managers and customers along each stage of the sales... ...us:Bachelor's degree in Life Sciences, Biotechnology, Engineering, or related field3+ years of experience in technical sales, application...Full timeRemote workWorldwideFlexible hoursNight shift
- ...We are seeking a detail‑oriented Land Data Analyst to support clients through the full lifecycle of land data migration and implementation. In this role, you will collaborate directly with clients to understand their land data, business processes, and system requirements...
ESG
Houston, TX1 day ago - Company Description EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of...Full time
Eros Technologies Inc
Houston, TX12 hours ago - ...while maintaining a strong balance sheet. The **Senior OT Support Analyst** is responsible for the administration, support... ...will work closely with Operations, Production Engineering, Field Automation, and IT teams to ensure OT systems remain secure, available, and...Work at officeRemote work
Crescent Energy
Houston, TX1 day ago - ...IT Helpdesk Technician Location: Houston, TX 77064 Business... ..., and effective technical support to internal users. You'll be responsible... ...common IT problems, including desktop/laptop issues, printer... ...System Administrators, Network Engineers) when necessary, ensuring...Work at officeLocal area
Foxconn Industrial Internet
Houston, TX12 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Desktop Support Engineer. Be the first to apply!
Related searches
- application support engineer Houston, TX
- customer support engineer Houston, TX
- senior application support engineer Houston, TX
- lab support engineer Houston, TX
- IT developer Houston, TX
- remote support engineer Houston, TX
- software technical support engineer Houston, TX
- tech support engineer Houston, TX
- support engineer Houston, TX
- IT support engineer Houston, TX