Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

IT Desktop Support Engineer

Sky Systems

Position: IT Desktop Support Engineer

Location: 5 days/week on-site in Houston, TX 77002
Full-time contract




Job Purpose: The onsite support engineer will provide technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.



Operation Roles and Responsibilities
  • Basic experience in IT industry
  • Good client management & communication skills
  • Good Understanding of ITIL concept & Service Now
  • Computer OS/Peripherals troubleshooting. Asset/Inventory Management
  • Ensure tickets are updated on time and adhere to required SLA.
  • Handling different PC operating systems (Windows 7, 10)
  • Handling end users' incidents and IMAC requests using Service NOW ticketing tool
  • Performing Hardware/Software installation (understanding of deployment tools like SCCM)
  • End-user support - Break fix & Service Requests
  • Desktop/ Laptop/Network Printers Management.
  • Basic AV support for conference room& internal events using MTR (Microsoft Teams Room)
  • Image Deployment using SCCM & Auto Pilot
  • VDI technologies Citrix Xendesktop, Azure cloud PC.
  • Laptop AV/endpoint security Management for Mcafee, Cortex XDR.
  • User Data Management (OneDrive, Office 365)
  • Refresh of old asset from windows 7 to windows 10.
  • MTR Video conference support for meeting room and events.
  • Vendor coordination for hardware/spare replacement
  • Incident Management, service Request management, asset Management
  • Support Queue Management to avoid and SLA misses
  • Ability to work independently and in a team environment.
  • Ability to communicate well with internal and external contacts.
  • Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams.
  • Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database.
  • Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices.
  • Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes.
  • Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
  • Responsible for successful deployment and upgrades of laptops & workstations.
  • Ability to work independently and in a team environment.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the IT Desktop Support Engineer in Houston, TX vacancy
  •  ...Vitol Group, based in Houston, is hiring a Desktop Support Engineer responsible for providing 1st and 2nd level support for both hardware and software. The role requires managing desk setups, troubleshooting, and maintaining PC hardware/software in an energetic workplace... 
    Suggested

    Vitol Group

    Houston, TX
    2 days ago
  •  ...Key Responsibilities Provide timely onsite and remote support for Windows desktops, laptops, and mobile devices across multiple locations. Install...  ...virtual servers, ensuring optimal performance. Collaborate with IT teams to resolve hardware, software, and network issues,... 
    Suggested
    Remote work

    Gravity Engineering Services Pvt Ltd.

    Houston, TX
    19 hours ago
  •  ...Job Summary The IT Support Engineer will provide dedicated onsite support at a Houston-based client location, serving as the primary technical...  ...and user experience. Key Responsibilities Provide onsite desktop and end-user support across Windows and macOS environments,... 
    Suggested
    Remote work

    LABINE AND ASSOCIATES, INC.

    Houston, TX
    1 day ago
  •  ...Desktop Support Engineer NSC Global is currently looking for a Desktop Support Engineer to join our growing company. NSC Global provides global...  ...design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold... 
    Suggested
    Immediate start

    Nscglobal

    Houston, TX
    4 days ago
  • $100k - $115k

     ...Provide advanced desktop and end-user support in a high-pressure banking and trading floor environment. Responsible for system administration, workstation...  ...resolution, and maintaining secure, high-availability IT operations. Key Responsibilities Deliver day-to-day service... 
    Suggested
    Work at office

    BBVA

    Houston, TX
    2 days ago
  •  ...Break Fix support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment. OEM Vendor coordination for faulty or new hardware requirement. IMAC is an industry term for Install, Move... 
    Casual work

    SISL Global

    Houston, TX
    2 days ago
  •  ...located in Houston, TX - In office 5x a week Job Description The Desktop Support Engineer will have responsibility for: Providing day to day 1st and 2...  ...Bachelor of Science in Computer Engineering or related IT Course work Fluency in Spanish or French, an advantage Additional... 
    Temporary work
    Work at office
    Worldwide
    Flexible hours

    Vitol

    Houston, TX
    4 days ago
  •  ...Vitol is seeking a Desktop Support Engineer in Houston, TX. The role includes providing hardware and software support, managing IT infrastructure, and preparing equipment for new employees. Ideal candidates should have 5-10 years of relevant experience and be familiar... 

    Vitol

    Houston, TX
    19 hours ago
  • $70k - $90k

     ...Overview Get notified about new Senior Desktop Support Technician jobs in United States . Available Positions 9,000+ Senior Desktop Support...  ...United States User Support & Junior Systems Administrator Remote IT Support - $70-$90k (Internal, Security) Remote IT Support - $7... 
    Part time
    Remote work

    Veritex Bank

    Houston, TX
    4 days ago
  • $55k - $65k

     ...prosource.it is a global IT Managed Service provider working with Medium to Enterprise...  ..., global clients and looking for an IT Desktop Support Technician who is interested in joining...  ...to hire a skilled IT Desktop Support Engineer to join an established team that supports... 
    Full time
    Temporary work
    Work at office

    prosource.it- Americas

    Houston, TX
    2 days ago
  • $24 - $30 per hour

     ...Description As a CBRE Field Support Analyst, you will provide technical support and solutions...  .... What You’ll Do: - Provide general desktop and end-user support for hardware and...  ...preferred - Strong understanding of standardized IT support procedures - Excellent... 
    Contract work
    Temporary work
    Remote work

    TEKsystems

    Houston, TX
    19 hours ago
  •  ...Desktop Support Technician - Houston, TX Our client is looking for a Desktop Support Technician/PC Deployment Technician in the Houston area. Tech must have experience with deployments of devices, PC setup and migrations. Technician will also assist with boxing up old... 

    F2OnSite

    Houston, TX
    4 days ago
  •  ...Job Summary The Desktop Support Technician provides basic desktop support to all organizational personnel; troubleshoots basic software, hardware, and other Information Technology (IT) related issues; tracks the Help Desk e-ticketing system and responds to requests in... 
    Work at office

    ProPetro Services

    Houston, TX
    2 days ago
  • Interview process 2-3 round of technical Skype interview. NO EXCEPTION OpenText Content Server Administrator Location: Houston, TX Duration: 6 months contract to start & Can go upto 12 months contract Required Skill set Extensive knowledge of installing/configuring/troubleshooting...
    Contract work
    Remote work

    IndSoft

    Houston, TX
    2 days ago
  •  ...level technical guidance in server management, on-site technical support, data communications management, network security management,...  ...management. Provide the interface from the practice areas to senior IT management. Plan and assign personnel for given projects or... 
    Contract work
    Local area
    Remote work
    Relocation

    Archrock

    Houston, TX
    19 hours ago
  •  ...motivated Computer Technician Intern to support our team in delivering high-quality technical...  ...gain hands-on experience in a fast-paced IT enviroment. Roles and Responsibilities...  ...peripherals including but not limited to desktops, laptops, workstations, & printers. Understand... 
    Internship

    Netsync

    Houston, TX
    1 day ago
  •  ...experience in a corporate or education environment administering and supporting Virtualization technologies for endpoints and servers (VMware-...  ...to, SharePoint, Teams and Intune. Works closely with other IT teams (such as Architecture, Development, Infrastructure, and Support... 
    Full time
    Work at office
    Remote work
    Night shift
    Weekend work

    Harmony Public Schools

    Houston, TX
    1 day ago
  •  ...day management, monitoring, security, and support of the firm’s enterprise servers,...  ...support, root cause analysis, and guidance for IT infrastructure, application, and security...  ...Microsoft certifications: Azure Security Engineer Associate and Identity and Access Administrator... 
    Work experience placement
    Flexible hours

    GT Restructuring

    Houston, TX
    2 days ago
  •  ...existing infrastructure. Incident & Problem Management Provide on-call support for priority Production issues. Triage real-time production...  ...to work independently and in a team. Education Bachelor's degree in IT, Computer Science, MIS or related field. #J-18808-Ljbffr... 

    TechDigital Group

    Houston, TX
    2 days ago
  • $65k

     ...IT Administrator Location: Houston, TX Salary: $65,000.00 per year Shift: Day Shift At Staffmark, you're not just...  ...Science, or related field 1+ years of experience in IT Support, IT Administration, Help Desk, Desktop Support, or Systems Administration ITIL Foundation certification... 
    For contractors
    Local area
    Remote work
    Shift work
    Day shift

    Staffmark Group

    Houston, TX
    2 days ago
  •  ...METECS is an engineering and applied technology company specializing in high-fidelity simulation...  ...looking for a talented and experienced IT System Administrator with a minimum of 5...  ...hear from you. Key Responsibilities Provide support for Linux-based systems and servers,... 
    Permanent employment
    Local area

    METECS

    Houston, TX
    15 hours ago
  •  ...Duties and Responsibilities: - Collaborate with project managers on various initiatives and projects to track progress and provide support as necessary. - Support leadership in ensuring that the project is delivered to specifications, is on time, and within budget.... 
    Minimum wage
    Contract work
    Temporary work
    Work experience placement
    For subcontractor
    Local area
    Remote work

    MAXIMUS

    Houston, TX
    19 hours ago
  • $100k - $135k

     ...Administrator (Oracle Cloud Fusion) to their team on a Direct Hire basis. The System Administrator will be responsible for administering, supporting, and optimizing the Oracle Fusion Cloud ERP platform. This role offers a remote schedule with a visit to the office required once... 
    Full time
    Work at office
    Remote work

    The Virtual Bench

    Houston, TX
    3 days ago
  •  ...an innovative and dynamic ServiceNow Administrator to join our IT team. You will oversee the configuration and administration of our...  ..., configuration, implementation, and maintenance to support OIT operations. You will leverage your IT expertise to integrate... 
    Work experience placement
    Work at office
    Local area

    Texas Southern University

    Houston, TX
    1 day ago
  • $70k - $80k

     ...Solutions, Data Center & Network Technologies, IT Support Services, Network Cabling, Phone...  ...of virtual hosts. Provide Tier 2-3 desktop and application support, including new...  ...bachelor’s degree in computer science, IT, Engineering, Science, or related field is a plus. 5... 
    Full time
    Part time
    Work experience placement
    Work at office
    Local area
    Remote work
    Night shift
    Weekend work

    Datavox

    Houston, TX
    3 days ago
  • $131.04k - $189.28k

     ...range $131,040.00/yr - $189,280.00/yr Employment Type: Full Time, Senior-level Department: Legal/IT CGS is seeking a Senior Systems Administrator to join our team supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated,... 
    Full time
    Contract work
    For contractors
    Flexible hours

    CGS Federal (Contact Government Services)

    Houston, TX
    3 days ago
  •  ...UnitedYou Ventures is a leading oil and gas engineering and construction company that specializes...  ..., based at our headquarters. The Senior IT Administrator will be responsible for...  ...troubleshoot any issues that arise - Manage and support end-user devices, including computers,... 
    Full time

    UnitedYou Ventures

    Houston, TX
    1 day ago
  •  ...IT System Administrator The person holding this position will be responsible for maintaining...  ...our internal IT infrastructure, supporting primarily on‑premises office and production...  ...and ensuring the smooth operation of our desktop, network, servers, and communication systems... 

    Foxconn Industrial Internet - FII

    Houston, TX
    2 days ago
  •  ...Customer Support Technician – GHG Corporation GHG Corporation is an established SDVOSB, supporting...  ..., and maintain software applications, desktops, laptops, workstations, and peripheral...  ...support teams as needed. Manage IT assets, including inventory tracking, hardware... 
    Full time
    Contract work
    Remote work

    GHG Corp

    Houston, TX
    3 days ago
  •  ...Get notified about new Senior Support Analyst jobs in United States . 4,000+ Senior Support...  ...& Support Data Programs Analyst Senior Desktop Support Analyst (BUS TCHL SUPP ANL 3 TX)...  ...Patient Support AI enabled Programs Senior IT Support Analyst | Building Supply Senior... 

    GTN Technical Staffing

    Houston, TX
    4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to IT Desktop Support Engineer. Be the first to apply!