SPA MANAGER Growth and operations

Benefits 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Employee discounts Health insurance Vision insurance Location: Skin & Wellness Centre Falls Church City Reports to: Managing Director / Ownership About Skin & Wellness Centre Skin & Wellness Centre is a premier destination for advanced skincare, holistic wellness, and aesthetic treatments. We combine medical-grade technology with integrative wellness services to deliver exceptional results and a luxury client experience. Our mission is to elevate beauty, health, and well-being through innovation, expertise, and personalized care. Position Overview The Spa Manager is responsible for the overall operation, performance, and guest experience of Skin & Wellness Centre. This role requires a hands-on leader who can manage daily operations, lead and inspire the team, drive revenue, and ensure the highest standards of service, compliance, and client satisfaction. The ideal candidate is organized, proactive, polished, and deeply aligned with luxury wellness and skincare excellence. Key Responsibilities Operations & Leadership Oversee daily spa operations to ensure smooth and efficient workflows Lead, manage, and support spa staff including front desk, therapists, estheticians, and wellness practitioners Create staff schedules, manage time-off requests, and ensure adequate coverage Maintain a positive, professional, and high-performance culture Conduct team meetings, performance reviews, and ongoing coaching Guest Experience & Service Excellence Ensure an exceptional, consistent, and personalized guest experience Address guest concerns or complaints promptly and professionally Uphold brand standards, treatment protocols, and service rituals Foster long-term client relationships and loyalty Sales, Revenue & Growth Drive spa revenue through service optimization, retail sales, memberships, and packages Train and motivate staff to achieve individual and team sales goals Monitor KPIs including booking utilization, retail conversion, retention, and revenue per guest Support marketing initiatives, promotions, events, and partnerships Financial & Administrative Management Oversee daily reporting, cash handling, and POS reconciliation Monitor expenses, payroll, and inventory to meet financial targets Manage product ordering, stock levels, and vendor relationships Assist ownership with budgeting, forecasting, and performance reporting Compliance, Safety & Quality Control Ensure compliance with state licensing, sanitation, health, and safety regulations Maintain cleanliness, treatment room readiness, and equipment functionality Oversee proper use and care of advanced skincare devices and technologies Ensure all staff certifications and licenses are current Qualifications & Experience Minimum 3–5 years of spa or wellness management experience Strong background in skincare, aesthetics, or wellness (medical spa experience preferred) Proven leadership and team-management skills Strong sales acumen with experience driving revenue and retail performance Excellent communication, organization, and problem-solving skills Proficiency with spa software, scheduling systems, and POS platforms Professional appearance and demeanor aligned with a luxury brand Qualifications Experience with medical-grade skincare devices and advanced treatments Background in hospitality, luxury spa, or wellness retreats Compensation & Benefits Competitive salary range (commensurate with experience) Performance-based bonuses and incentives Employee discounts on services and products Growth opportunities within a rapidly expanding wellness brand #J-18808-Ljbffr