On-Duty Operations Manager (OD)

Join our team! We are looking for responsible, safety-aware, CPR/AED/First Aid Certified , punctual candidates who demonstrate high professional standards and a strong customer service orientation to join our team. This is an exciting opportunity to join JCC Greater Boston, a vibrant community center, and welcoming workplace with a strong emphasis on teamwork and making a difference in the lives of others. This key role helps us maintain a safe and welcoming environment. Under the supervision of the OD Coordinator, the OD Operations Manager position is a resource for operational oversight and is a reliable, collaborative, and professional presence in the community to support members and staff on duty, particularly outside of prime business hours. This position is primarily responsible for providing staff and members with effective and timely guidance, problem resolution, direction, and interventions to ensure we are providing excellent customer‑centric services aligned with JCC Values and maintaining JCC's conduct and service level expectations. JCC Greater Boston is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish, we strive in every way to provide an open and welcoming setting for all, irrespective of personal practices, beliefs, or background. We are guided by JCC Greater Boston's core values - Belonging, Joyfulness, Collaboration, and Transformation - which resonate with many who do not identify as Jewish. Primary responsibilities include, and are not limited to: Provide collaborative, communicative and decisive oversight of the building Exhibit a vigilant and active oversight presence and visibility Perform on-going building rounds during shift (at least once every 30 minutes) Respond to calls and requests in a timely manner Provide effective and timely resolution to complex situations/questions, and any concerns, conflicts and issues that arise in a fast-paced environment. Elevate issues to security or other leadership/management as needed Provide support, communication and decision making that prioritizes and supports community safety, and adheres to community standards for conduct and service As the first point of contact of staff, promptly respond to any medical emergency in the building Receive, address, document and share as needed any communication of issues during the shifts and ensure clear, detailed documentation of incident and process timely incident/accident reports for follow up Address suspicious or unsafe behaviors or activity; contact JCC security as needed Foster a welcoming, friendly and respectful environment for all members and staff, modeling this at all times Present professional conduct by introducing yourself, greeting members by first name (if known), smiling, and engaging in friendly conversation #J-18808-Ljbffr JCC Greater Boston