Revenue Recovery Appeals Assistant

Department: 10341 Enterprise Revenue Cycle - Revenue Recovery Audit

Status:

Benefits Eligible:

Hou rs Per Week:

Schedule Details/Additional Information:

Medicare billing and follow up experience preferred. Will have to navigate between PB and HB.

Pay Range:

Major Responsibilities:

• Update financial and audit tracking systems with the financial outcomes for all government and non-government payer audits that are captured. Reconcile financial data in billing systems (Epic, Allegra, Star, Cerner, IDX), Enter financial outcomes for each pertinent case in the audit tracking database, Update missing and/or incorrect fields in the audit tracking database.
• Reconcile financial and audit tracking systems when payments or denials are received, Communicate to appropriate billing team to complete a Part A to Part B rebill.
• Monitor and investigate all automated RAC (RAC-A) denials as well as automated RAC denials for other governmental claims. Review and obtain all pertinent medical record documentation needed for responding for initial audit, Discussion, and Appeal requests.
• Identify automated RAC denials via Medicare remittance data or other automated process (FISS), NGS Connex. Review automated RAC denial for validity. Collaborate with Denial Coordinators and if denial needs to be corrected. Communicate automated RAC denial activity to leadership and team members,
• Responsible for updating the financial systems and all other pertinent systems such as the audit tracking database with appropriate notes.
• Prepare and submit Governmental & Non-Governmental appeals when appropriate, Upload appeal documents, update audit tracking database, and financial systems. Ensure appeals are submitted with adequate supporting documentation and that the appeal is sent timely from date of denial. Submit appeal and monitor claim for repayment. Using knowledge of Medicare (or other governmental payors) billing requirements, determine if denial should be appealed. Determine the reason for denial on specific claims. Update financial and audit tracking database, Responsible for writing Governmental & Non-Governmental appeal letters as needed.
• Monitor FISS or other automated system(s) for Additional Development/Documentation Requests (ADRs) for Government audits received. Identify Prepayment/Post Payment Additional Development Requests via FISS on a daily basis. Create regulatory audits, and upload ADR(s) that are received in audit tracking database. Update ADR spreadsheet on Shared G: Drive for all prepayment regulatory audits received via FISS
• Monitor FISS for prepayment audit denials, On a daily basis review all Medicare remittance, FISS, and other automated system(s) for prepayment/Post Payment audit denials, Identify the corresponding denial reason code and remarks. Upload FISS MAPs as needed to process denials into the audit tracking database. Update the auditor decision, enter note, and process through the workflow in the audit tracking database.
• Monitor all Governmental & Non-Governmental audit denials. Provide information as needed in an accurate and time sensitive manner to support the appeals process. On a daily basis review all Medicare remittance data and FISS for RAC, MAC, and CERT denials. Process cases identified on the RAC Recovery Report emails that are received on a daily basis. Communicate RAC, MAC, and CERT denial activity on a daily basis to Regulatory Integrity management. Responsible that the financial and all other pertinent systems such as the audit tracking database documentation clearly indicate the nature and outcome of the denial. Run and analyze reports in audit tracking database.
• Performance of other duties as needed when appropriate. Fax, scan, email, print, copy. Create cases in the audit tracking database. Keep daily productivity log up to date. Contact Governmental & Non-Governmental auditors and contractors. Train new and/or existing associates.

Education Requirements:

• High School Graduate or equivalent

Experience Requirements:

• Typically requires 3 years of experience in hospital/physician coding, revenue cycle, payer contracting, billing/collections, database management.

Knowledge, Skills & Abilities Required:

• Electronic Health Record and revenue cycle systems

• Hospital and Physician Group revenue cycle operations and systems
• Demonstrated knowledge of regulatory audit process
• Effective written and verbal communications skills.
• Ability to work well within a team atmosphere.
• Self-motivation
• Knowledge of hospital reimbursement, hospital managed care contracts; government payer reimbursement regulations
• Knowledge and experience using Hospital clinical systems and Microsoft applications
• Knowledge of Hospital coding: HCPCS, CPT, Revenue Codes, DRGs; experience with hospital charge description masters (CDMs)
• Ability to operate scanner/copier, fax
• Must comply with AAH Remote work policy

T his job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.