Order Entry & Customer Operations Coordinator

French Feast Inc

Job Description

We are a gourmet food company seeking a detail-oriented and reliable individual to support our order processing, customer service, and logistics coordination.

This role is central to ensuring accurate order fulfillment and smooth communication between customers, sales, and shipping partners.

Key Responsibilities

Receive and process customer orders via phone and email
Enter and manage orders in the company system with a high level of accuracy
Provide customers with product, pricing, and order status information
Maintain and update customer records and order history
Verify order accuracy, pricing, product availability, and shipping details
Coordinate with shipping carriers and assist with freight quotes and scheduling (LTL and parcel)
Communicate with internal teams to resolve order or fulfillment issues
Support general office and operations tasks as needed

Qualifications

Strong data entry and computer skills (experience with order management or ERP systems a plus)
Excellent attention to detail and accuracy in fast-paced environments
Strong communication skills (phone and email) with a customer-first mindset
Ability to multitask and manage competing priorities
Comfortable working both independently and as part of a small team
Problem-solving mindset and willingness to learn
Experience in customer service, order processing, logistics, or wholesale distribution preferred
Ability to occasionally lift up to 35 lbs

\nCompany Description

French Feast is an importer and distributor of French foods to independent gourmet food stores across the country. Founded in 1999, French Feast's product portfolio includes popular favorites, regional specialties, and high-end gourmet items prized by foodies and chefs. French Feast boasts a close-knit team of 16 employees in an environment that values curiosity and initiative, all in the context of excellent customer service.

Company Description

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Vacancy posted 3 days ago

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