Operations & Customer Support Coordinator

Job Description

Job Description

We are seeking a highly organized, detail-oriented  Operations & Customer Support Coordinator to provide day-to-day support across several areas of the business. This position will assist with front desk responsibilities, order processing, inventory management, retailer and customer communication, and general administrative and operational support.

The ideal candidate is task-driven, highly organized, comfortable managing multiple priorities at the same time, and takes pride in following through and getting things done accurately and on time.

Key Responsibilities

• Assist with front desk duties, responding to general customer inquiries.
• Process and track customer and retailer orders accurately and in a timely manner.
• Monitor orders from receipt through fulfillment and follow up on outstanding or delayed orders.
• Maintain accurate inventory records and assist with monitoring inventory levels and product availability.
• Communicate with retailers and customers regarding order status, shipping updates, backorders, product availability, and other routine inquiries.
• Prepare and send follow-up correspondence to customers, retailers, vendors, and other business partners.
• Maintain organized customer, order, inventory, and operational records.
• Work closely with team members to identify and resolve order, inventory, or customer-service issues.
• Assist with general administrative and operational projects as needed.
• Manage multiple projects and priorities while ensuring deadlines and details are not missed.