Customer Care Representative

Responsibilities Process incoming calls from both Crown customers and Service Technicians Dispatch technicians Enter technician payroll hours Process parts and service billing Create daily work orders Maintain records and files Assist other departments as needed Qualifications Less than 2 years related experience High school diploma or equivalent Excellent phone skills Good communication, organizational, math and computer skills Experience with Microsoft Office Leadership skills, technical experience and knowledge a plus Ability to multitask Core Competencies Demonstrates strong organizational and communication skills while effectively managing technician dispatch, payroll entry, and service billing. Proficient in multitasking and maintaining accurate records in a fast-paced environment. Tools & Technologies Microsoft Office #J-18808-Ljbffr