Account Director

Own the business, financial performance and growth of a portfolio of corporate, enterprise and franchisor clients Lead commercial relationships with client marketing leadership and the team working directly with individual locations Provide executive client leadership across corporate executives, franchisor contacts, field and operations leaders, and participating franchisees Resolve disconnects between corporate expectations and franchisee realities before they affect retention Drive enterprise expansion and enrolled-location growth as distinct goals Own account strategy for franchise conventions and system-wide events as a growth engine Own portfolio P&L, including revenue, retention, scope, contracts, pricing, budgets, delivery expenses, change orders and profitability Directly manage and develop the Account Manager and Local Marketing Manager Coordinate delivery across Performance, Organic and Marketing Technologies Achieve targets for revenue retention, expansion revenue, enrolled-location growth, portfolio margin, convention-generated enrollment and qualified pipeline, client satisfaction, stakeholder coverage, and expansion pipeline progression Requirements Seven to twelve years in digital marketing, client leadership or agency account management, with retention, expansion or portfolio financial accountability alongside delivery responsibility Understands the client’s business plan, unit economics and franchise system well enough to find the root cause of a problem rather than the symptom Knows that a commitment made at corporate has to be deliverable through the franchisee-facing model Wants to carry a portfolio P and L and two separate growth numbers, not just a relationship Full-time, exempt position Core Competencies Demonstrates expertise in managing corporate client relationships, driving financial performance, and leading account strategy for franchise systems. Proven ability to achieve revenue retention and expansion while coordinating marketing technologies and delivering client satisfaction. Highest-signal resume keywords Digital Marketing Client Leadership Portfolio P&L Management Account Strategy Development Franchise System Knowledge Hard Skills Financial Performance Management Revenue Retention Strategies Growth Metrics Analysis Contract Management Budgeting and Pricing Soft Skills Executive Leadership Problem Solving Stakeholder Management Team Development Client Relationship Management Industry Keywords Franchise Management Corporate Client Relations Agency Account Management Unit Economics Client Satisfaction Tools & Technologies Marketing Technologies Performance Analytics #J-18808-Ljbffr Jobtailor