Retail Service Specialist

Compensation Pay Range: $15.00 – $22.00 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation may include annual, quarterly performance bonuses or premiums. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Responsibilities Lead store team members in providing excellent customer service to retail and professional customers. Supervise customer service levels on the retail showroom, including team member execution of customer service programs such as Related Sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc. Ensure telephone is answered according to company policy. Process all buy‑online/ship‑to‑store, hub‑to‑store transfers, and store‑to‑store DC add orders in a timely manner, and contact customers upon shipment arrivals. Handle special orders and outside purchases efficiently and according to procedure, utilizing the electronic outside purchase order ledger. Process retail customer returns and exchanges efficiently and friendly, issue accurate refunds using the correct payment methods, and stage returned merchandise correctly. Invoice all merchandise, including core charges and warranties, before products leave the store. Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned. Ensure team members adhere to posted schedules, obtain management approval for changes or deviations, and clock in/out according to company policy. Perform all store opening/closing duties, including day‑end procedures, securing money and deposits, preparing bank deposits, ensuring night security lights are on, locking doors and securing the building, arm/disarm security alarms, and securing delivery vehicles. Serve as shift manager in the absence of an Assistant or Store Manager. Assume any other duties assigned. Requirements Strong communication skills. Ability to obtain RSS Certification. Retail sales experience, preferably in auto parts. Knowledge of automotive systems and repair. ASE Certification desired. Fluency in multiple languages (Spanish highly desired). Bilingual candidates encouraged. Benefits Competitive wages & paid time off. Stock Purchase Plan & 401(k) with employer contributions. Medical, dental, and vision insurance with optional FSA. Team member health and wellbeing programs. Educational assistance and tuition reimbursement. Opportunities for career growth. Equal Employment Opportunity Statement O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics), or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io, option 1, and provide your requested accommodation and position details. #J-18808-Ljbffr