Hospitality Ambassador
Integrated Resources Inc
Job Title- Hospitality Ambassador
Location- South San Francisco, CA
Duration- 12 Months Contract
Pay Rate- $30 -$33/hr. on W2 Role Summary - Hospitality Ambassador
Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security.
cts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000+ employees, visitors, and partners).
Core Responsibilities
Location- South San Francisco, CA
Duration- 12 Months Contract
Pay Rate- $30 -$33/hr. on W2 Role Summary - Hospitality Ambassador
Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security.
cts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000+ employees, visitors, and partners).
Core Responsibilities
- Front Desk / Lobby Operations
- Serve as the main point of contact for employees and visitors
- Provide high-level, professional service with a "heart for service" mindset
- Handle inquiries, requests, and issues promptly and gracefully
- Security & Access Management
- Partner closely with Security to protect people and assets
- Manage visitor check-in, badge assignment, and host notifications
- Ensure strict adherence to access protocols and confidentiality
- Guest & Service Coordination
- Support:
- Vendor deliveries (packages, catering, personal items)
- Special requests and VIP interactions
- Call center support (phone inquiries)
- Support:
- Program & Operations Support
- Manage programs like:
- Parking placards
- Clipper Cards / transportation
- Lobby amenities
- Support multiple lobbies (flex/rover coverage as needed)
- Manage programs like:
- Logistics & Additional Duties
- Support gnExpress delivery service (document handling/distribution)
- Maintain lobby supplies
- ssist with projects and process improvements
- Exceptional customer service / hospitality mindset
- Strong communication & interpersonal skills
- bility to handle sensitive/confidential information with discretion
- daptability + multitasking in fast-paced environments
- Problem-solving / solution-oriented thinking
- Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.)
- Continuous improvement mindset
- Bachelor's degree (any field)
- 3-4+ years experience in:
- Corporate hospitality OR
- High-end service (luxury hotel, retail, concierge, etc.)
- Strong proficiency in:
- MS Office + Google Suite
- bility to learn new systems (visitor mgmt, call center tools)
- Valid CA driver's license
- Fully onsite (5 days/week) - South San Francisco
- Shift options:
- 7:00 AM - 4:00 PM
- 8:00 AM - 5:00 PM
- Mandatory:
- Bi-weekly Thursday meetings (until ~6:30 PM)
- Team meetings + safety certification (within 6 months)
- 12-month commitment required
- No relocation or remote option
- Interview Process: 1. Phone interview; 2. In-person interview.
Vacancy posted 14 hours ago
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