Bank Senior Analyst
Global Channel Management
Bank Senior Analyst
Raleigh, NC, United States
$ 48.00 - 47.00 (US Dollar)
Bank Senior Analyst needs 5+ years experience
Bank Senior Analyst requires:
- Experience at a financial institution
- Experience with payments
- Experience with problem solving and incident management
- Experience leading & coordinating troubleshooting meeting with multiple partners Highly desired
- Experience with verbal and written communications with cross functional leaders including executives and c-suite
- Experience with reporting and analytics
- Experience with defining and writing user requirements/ business requirements
- Experience identifying and managing risk and escalations
- Experience with training others on new processes
- Experience writing procedures
Bank Senior Analyst duties:
- Assist in Resolution and Recovery Planning
- Assist in additional ecosystem mapping including providing requirements for technology efficiencies
- Responsible for incident daily monitoring and beginning the triage efforts when a threshold is surpassed
- Compile daily, weekly and monthly metrics to demonstrate health of payments ecosystem for different forums
- Performs audits against ServiceNow incidents and Payments Command Center incidents including providing enhancements for automation
- Identify new opportunities for proactive monitoring and gaps within current process and procedures
- Support the creation of the centralized performance standards
- Support the creation of Incident Summary Log that includes all Incidents that impact payments and include support
- Update the Standard Operating Procedures as necessary and perform a monthly review for accuracy
- Daily and/ or weekly working sessions with Technology, Operations, and other Payment teams to review current process and procedures and identify efficiencies
- Investigate Customer Complaints and recommend enhancements
- Partnership with Technology, Operations and other Payment front line teams for production testing
Training responsibilities:
- Create and update training materials for associates
- Provide training
Vacancy posted 3 days ago
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