IT Help Desk Associate

$22 - $26 per hour

CARCHEX

Position Summary: The IT Help Desk Associate will provide daily hands-on assistance and first-level support to CARCHEX employees to ensure system efficiency.

Essential Responsibilities:

• Oversee daily end user system operation to address and resolve technical issues

• Provide technical support to troubleshoot hardware and software issues

• Guide employees in person and remotely through systems configuration, troubleshooting, and maintenance

• Assist IT team with employee help desk tickets

• Maintain detailed documentation of all user requests and the steps taken for resolution.

• Perform various tasks as requested by the IT team

• Learn new support technology as required

• Triage issues and escalate to management as needed.

• Respond to alerts or emergency issues within 15 minutes during normal business hours and when on-call.

• Perform IT audits covering user account, licensing, hardware inventory etc.

Requirements

Qualifications:

• Bachelor's Degree or equivalent work experience

• A minimum of 1 year Help Desk experience

• Ability to diagnose and resolve basic network issues and understanding of networking concepts (LAN/WAN, DHCP, DNS, IP Protocols).

• Hands-on experience with both hardware and software troubleshooting

• Strong communication skills and the ability to work with different levels of employees.

• Strong problem solving and analytical skills.

• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.

Compensation: $22.00 - $26.00 Hourly, based on experience

Work Schedule:

Monday - Friday, 9:00 AM - 6:00 PM (minimum of 40 hours per week)/Full-Time. On call weekend shifts, if necessary. IN OFFICE

FLSA Status: Non-Exempt

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Vacancy posted 2 days ago

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