Receptionist - Big Rock Veterinary Hospital

Receptionist Position at Big Rock Veterinary Hospital

At Big Rock Veterinary Hospital, located in the welcoming community of New Brighton, PA, we focus on providing dedicated small animal care. Our mission is to combine professional excellence with genuine compassion for every patient and client. We are incredibly proud of the community support we receive, reflected by our excellent 4.8-star Google rating, which demonstrates the strong trust we have built locally. We are looking for passionate individuals who are ready to join a supportive team where you can truly do your best work every day. Joining Big Rock means becoming part of a larger network that is committed to your professional development and success. You will find that our commitment extends beyond the walls of the hospital, offering robust support programs designed to help you reach ambitious career goals. Whether you are pursuing leadership opportunities, aiming to become a credentialed veterinary technician, or simply seeking continuous medical education, we invest in our teammates. We prioritize educational opportunities and workflow support, ensuring every member of our team has the resources they need to learn and grow. While focusing on core small animal services, the quality of medicine at Big Rock is supported by access to internal resources that ensure the best possible patient outcomes. Our veterinarians benefit from seamless access to internal specialty consultations, allowing you to manage complex cases with confidence and expertise. We foster an environment of medical curiosity and collaboration, where case discussion and continuous learning are standard practice. We believe that providing exceptional care starts with empowering you with the tools and knowledge necessary to perform advanced, high-quality veterinary practice. New Brighton, Pennsylvania, offers a charming, community-focused lifestyle characterized by accessible living and welcoming neighbors. Located along the Beaver River, this area provides an appealing balance between small-town tranquility and access to larger metropolitan amenities just a short drive away. If you are seeking a location where you can feel instantly connected to your community and enjoy a peaceful environment after a busy day of clinical practice, New Brighton provides an ideal setting for establishing your roots and enjoying a high quality of life.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.