CHIEF Operating Officer

Assistant Chief Operations Officer — BankingA local community bank is seeking an experienced Assistant Chief Operations Officer to support the COO in leading and overseeing the bank's operational functions. This position will help ensure efficient, compliant operations while driving improvements in processes, technology, service delivery and operational controls.The Assistant COO will serve as a senior member of the bank's leadership team and may assume responsibility for bank operations in the COO's absence.Key ResponsibilitiesBank Operations LeadershipDeposit & Loan Operations / Loan ServicingRetail & Branch OperationsElectronic & Digital BankingACH, Wire & Payment OperationsDebit/Card ServicesTreasury OperationsCustomer & Operational SupportTechnology & SystemsCore Banking SystemsSystem Implementations & ConversionsDigital Banking PlatformsSystem Testing, Upgrades & Process AutomationVendor ManagementOperational Risk & ComplianceDevelop and maintain operational policies and proceduresEnsure compliance with banking regulations and internal controlsPartner with Compliance, BSA, Risk and Internal AuditAddress audit findings and operational exceptionsStrengthen internal controls and operational risk managementSupport business continuity and disaster recovery initiativesProcess ImprovementIdentify opportunities to improve efficiency across bank operationsStandardize processes across departments and branchesImprove workflow, productivity and service deliveryImplement technology and automation solutionsDevelop and monitor operational KPIsLeadershipLead, coach and develop operations managers and staffEstablish departmental goals and accountabilityParticipate in strategic planning and executive-level initiativesAssist with departmental budgeting and staffingSupport M&A integrations and system conversions when applicableServe as backup/second-in-command to the COORequirements8+ years of banking experience5+ years of bank operations leadershipExperience overseeing multiple operational departmentsExperience managing managers and developing teamsStrong knowledge of Deposit Operations, Loan Operations, Retail/Branch Operations, ACH/Wires/Payments and Digital BankingStrong understanding of bank compliance, regulations, risk and internal controlsExperience with core banking systems, conversions, technology implementations and/or major system upgradesVendor management and process-improvement experienceAbility to interact effectively with executive management, auditors, regulators and the boardBachelor's degree in Business, Finance, Accounting, Management or related field preferredM&A/conversion experience is a plusGraduate School of Banking or similar banking leadership education is a plus