Remote Medical Support Assistant (Medical Receptionist)

Overview
Ansible Government Solutions, LLC (Ansible) is currently recruiting Remote Medical Support Assistants (Medical Receptionist) based in Summit County to support the Salt Lake City VA Medical Center located at 500 S. Foothill Drive, Salt Lake City, UT, 84148. This is a remote position; however, candidates must be willing and able to work onsite if required. Working hours are Mon‑Fri, 7am‑6pm (8‑hour shifts within this window). If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers.

Ansible Government Solutions, LLC (Ansible) is a Service‑Disabled Veteran‑Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide‑ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own.

Responsibilities

Perform appointment scheduling, tracking, and pre‑ and post‑appointment patient contact in accordance with VA scheduling policies

Serve as the designated scheduler/receptionist and coordinate appointment activities across assigned clinics or departments

Screen and respond to incoming phone calls in a courteous and timely manner; answer patient and provider inquiries regarding services

Validate, update, and maintain accurate patient demographic information, including insurance, contact details, and emergency contacts

Process community care consults and referrals using VA systems, including HSRM, PPMS, VistA, and CPRS

Coordinate and authorize Veteran care with community providers when services are not available or cannot be provided timely by the VA

Communicate with internal medical providers regarding VA Community Care rules, regulations, and appropriate processes

Ensure received medical records and administrative documentation are accurately uploaded and integrated into CPRS and VistA

Monitor and report system issues or outages to the contracting supervisor as needed

Utilize Microsoft Office applications (Outlook, Teams, Word, Excel) daily to support scheduling, communication, and reporting

Deliver high‑quality customer service to Veterans, families, VA staff, physicians, and contractors at all times

Work collaboratively with supervisors, lead schedulers, and team members to ensure timely patient communications and workflow efficiency

Maintain compliance with VA privacy, security, and confidentiality standards, including HIPAA requirements

Perform additional related duties as assigned

Qualifications

High School diploma or GED equivalent

Proficiency in written and spoken English

Minimum typing speed of 50 words per minute

Basic computer proficiency, including Microsoft Office applications

Basic knowledge of medical terminology

Minimum 6 months of customer service experience

Ability to work remotely and independently in a professional setting

Ability to obtain and maintain a favorable VA background investigation (NACI) and PIV credential

No physical or health restrictions that would interfere with job performance

Ability to complete all required VA onboarding, security, privacy, and mandatory training prior to and during assignment

U.S. citizenship required.

Physical Requirements

Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift

Lift up to 50 lbs from floor to waist

Lift up to 20 lbs

Carry up to 40 lbs a reasonable distance

Push/pull with 30 lbs of force

EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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