SUPERVISORY MEDICAL SUPPORT ASSISTANT

Supervisory Medical Support Assistant

Duties include but are not limited to: The Supervisory MSA serves as the direct line supervisor for assigned Lead Medical Support Assistant, Advanced Medical Support Assistant (AMSA) and Medical Support Assistant (MSA) staff. The incumbent provides oversight to staff assigned to a role within a Primary Care Patient Aligned Care Team (PACT), Specialty Care, and or Remote Team. The employee is responsible for the planning, directing, and oversight of a full range of administrative and clerical support functions as they relate to scheduling, customer service, and patient care. The Supervisory MSA plans and directs programs at medical centers, CBOCs, and has full supervisory responsibility for supervising at least one subordinate Lead MSA and multiple AMSA/MSA staff. Assignments at this level include, but are not limited to, assigning and evaluating work of subordinate staff; resolving complex problems to ensure patient needs are met; identifying educational or training needs; supporting prospective employee interviews; evaluating performance, and completing personnel investigations/actions. The employee is responsible for extracting and analyzing data in order to provide reports in support of performance measures for senior management. The employee ensures appointment schedules are maintained by MSA staff for assigned clinics. The incumbent must assist with clinic Rocky Mountain Network Human Resources Title 38/Hybrid Title 38 Functional Statement Updated 10/2024 access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. Supports patient safety standards using the correct identification verification process.

Work Schedule: Monday-Friday TBD

Compressed/Flexible:

Telework: May be approved

Virtual: This is not a virtual position.

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).

Functional Statement #: 53747A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized