Treasury Mgmt Customer Exp Specialist II-2

Description Summary: The Treasury Mgmt. Customer Exp. Specialist II provides an advanced level of product and service support to the Treasury Management segment. Duties & Responsibilities Responsible for identifying, researching, analyzing and resolving complex problems with regard to the servicing of customers. Prioritizes service issues and ensures they are completed on time and with a recognized / accepted resolution by the customer. May perform training or education for customers on specific products. Acts as internal resource for inquiries. May recommend process improvements and efficiencies for product and service workflows. Research, consultation and/or resolution, and interpretation of policies or procedures for other internal departments. Acts as mentor to less experienced Treasury Management Customer Service Specialists. Performs other duties as assigned. Basic Qualifications High School Diploma or equivalent. 3 or more years of Treasury Management experience. Preferred Qualifications Commercial card experience. Basic to intermediate knowledge of Microsoft Office applications. Ability to work in a team environment, resolve problems independently, inform management of all issues, and work with a sense of urgency while maintaining close attention to detail. Understanding of TM products and services, or commercial banking. Exempt Status: Yes (not eligible for overtime pay). Workplace Type: Office. Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in‑office and work from home. Remote roles will also have the opportunity to come together in our offices for moments that matter. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice. #J-18808-Ljbffr 0101 The Huntington National Bank