Customer Service Assistant 2 [IN-OFFICE]

Ohio Department of Public Safety – Bureau of Motor Vehicles/Vehicle Information Services/Administrative Unit Report in Location: 1970 West Broad Street, Columbus, OH 43223 Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK*** Perks of Working for the Ohio Department of Public Safety Multiple pay increases over the first years of service! Free Parking! Free Gym Access & Walking Path! Daycare On-site! Cafeteria On-site! What You'll Do As a Customer Service Assistant 2 Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation: Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service; Listen carefully to internal &/or external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding; Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided; Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered. 9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer. Or equivalent of Minimum Qualifications for Employment noted above. Job Skills: Customer Service Work Location: Charles D Shipley Building Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $23.65 per hour Schedule: Full-time Classified Indicator: Classified Union: OCSEA Professional Skills: Customer Focus Agency Overview: Oversee driver and motor vehicle licensing and registration and continue to make services more convenient, efficient and cost-effective. Bureau of Motor Vehicles #J-18808-Ljbffr