Customer Service Specialist

The Olen Corporation and Area Aggregates, one of the largest construction aggregates producers in the Midwest, has been a leader in the industry for over 50 years. With multiple locations serving Central, Northeast, and Northwest Ohio, Olen is dedicated to providing top-quality aggregate products, including natural sand, gravel, and limestone, to a diverse range of customers. As an ODOT 1069 prequalified aggregates supplier, Olen sets the standard for quality and service in the industry. Producing over 8 million tons of construction materials each year, Olen is a top thirty-five national producer of quality construction aggregates. Since 1986, Olen has partnered with Kokosing to be one of their top suppliers of construction materials. Committed to excellence, Olen is focused on delivering exceptional customer service while being responsible stewards of the environment and respectful neighbors in the communities we serve.

Job Description:

Position Summary:

Responsible for sales and marketing of construction aggregates in designated market area. Work with VP Sales & Marketing, Customer Service and Admin team to ensure maximum market coverage and growth. Maintain positive relationships with all customers. Assist customers in making the best selection of materials for each situation. Maintain contact with operations as to material availability and keep them informed of special product needs. This role is not eligible for commission.

Ideal individual has a professional demeanor and will have some background in construction or aggregates whether it be on the ground or in the office, who is looking to grow their career and make an impact.

Requirements:

* Call on and develop relationships construction aggregates buyers in the market area to meet their aggregate needs while achieving annual sales goals regarding sales volume, price and revenue.

* Effectively administer and communicate quotations, sales reports, expense accounts, and any other sales data necessary to meet expectations.

* Prospect and develop new customers increasing the company's market share.

* Assist sales team in developing annual sales plan.

* Provide frequent personal contact with key customers to maintain maximum market coverage, growth and profitability while always ensuring high levels of customer satisfaction.

* Effectively communicate with operations team members to ensure plants are meeting customer needs and that proper inventory levels, particularly key products, are sufficiently maintained.

* Work closely with admin team regarding new accounts and accounts receivable.

Minimum Education and Experience

* Associate or bachelor's degree in business/marketing, construction management or related discipline preferred.

* Minimum 1-2 years sales experience (aggregates industry or related field preferred but not required) in larger, complex market areas/territories.

* Ability to travel, primarily day trips with some overnight as needed.

Knowledge, Skills, and Abilities

* Industry Knowledge - basic knowledge of construction materials and how they are used.

* Interpersonal Communication Skills -excellent verbal/written abilities in order to establish and maintain good working relationships with customers and team members.

* Technology Capabilities - proficient in Microsoft Word, Excel, Power Point. SharePoint and Viewpoint a plus.

* Reliability - Capable of working independently and in a team environment when required; Self-starter with excellent planning and administration skills; excellent time management skills; valid driver's license and reliable personal vehicle required.

* Maintain contact with operations regarding schedules, inventories, and specialty product needs.

* Ethics and integrity - compliance with best practices, and strict compliance with the Company's Ethics policy and Code of Conduct.

* Financial - Knowledge regarding pricing strategies, sales forecasting, and ability to achieve objectives/key performance indicators (DSO, profit, ASP, volume, customer service, prospecting for new business, etc.)

* Forecasting - assists in preparing timely and accurate reports, data and forecasts, work with operations staff regarding inventory, production, etc.,

* Customer Service - Ability to build and maintain strong customer relationships.

* Safety - compliance with the Company's Safe Driver Policy; adhere to safety regulations (state, federal, company) always.

BENEFITS:

* Kokosing offers a competitive compensation and benefits package including medical, life, and disability insurance, paid time off and a 401K plan.

Olen offers a competitive compensation and benefits package including medical, dental, vision, company paid life, and disability insurance. We also provide competitive incentives to eligible team members, like paid time off and 401K plus match to reward our team members for staying committed to our customers and keeping safety a priority.

Olen is an equal employment opportunity employer. The company does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected class.