Senior Commercial Loan Operations & Controls Manager

Overview At Sunflower Bank, N.A., we’re experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship‑focused services to meet personal, business, and wealth‑management financial objectives. Creating Possibility is not just our mission, it’s what we do every day for clients and associates. Job Type Full‑time Position Commercial Loan Operations Manager Reporting & Controls Responsibilities Oversee the daily workflow of the Loan Operations Compliance and Quality Control team, including daily 2nd‑day review of origination, funding, booking, and servicing. Represent Loan Operations in management meetings, communicating known issues, status, upcoming changes, and gathering feedback from internal customers. Manage the identification, creation, review, approval, and implementation of processes and procedures, including ongoing validation processes to ensure compliance. Develop, continually enhance and monitor an appropriate staffing model for each area to ensure staffing levels are adequate in number and skills. Identify training needs and collaborate with appropriate parties to develop, deliver and measure effectiveness. Serve as point of contact for internal audit and external regulatory parties, providing information requested, participating in status meetings and preparing audit responses as needed. Perform annual budgeting process and monitor expenses against budget throughout the year. Develop, communicate, implement and monitor service levels where appropriate and provide monthly performance reports to management. Develop performance statistics for each applicable area, including volume, timing and accuracy information in a format that can be shared with each team as well as management. Perform all required personnel responsibilities, including routine performance discussions with all directs and documentation as needed. Monitor loan system exception reports to ensure timely resolutions. Ensure partnership with IT resources in the development of new internal system requirements, including development of testing scenarios, performing testing and documenting results. Successfully complete bank‑required training within specified timeframes. Education / Experience Preferred Minimum of 10 years of banking experience, with at least 5 years in a commercial loan operations area. Minimum of 5 years management experience covering all personnel functions: hiring, performance counseling, merit reviews and terminations. College degree preferred, but equivalent work experience is acceptable. Personal knowledge and understanding of REG B, REG E, SOX, HMDA, SCRA compliance requirements. Proficient with Microsoft Office products. Experience with commercial loan accounting applications to understand capabilities and deficiencies. Prior responsibility for creating procedural documentation and designing and implementing processes to validate procedures are followed. Personal experience dealing with third‑party auditors and regulatory personnel, including gathering, analyzing and providing requested information. Exceptional communication skills, both oral and written, including preparation of audit responses. Analytical skills to identify issues and develop solutions, both short‑term and long‑term. Ability to initiate and sustain working relationships with all levels of co‑workers, building trust and mutual respect. Capability to identify and recruit talent proactively. Demonstrate ability to manage multiple geographic areas and/or groups. Proficiency with systems and understanding of system functions. Pay Pay is dependent on knowledge, skills, abilities, experience, and location. Working Conditions The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work‑related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling, or climbing. The role may involve lifting or moving items weighing up to 10 pounds. Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. Benefits 401(k) Plan with 6% Match Health/Dental/Vision Insurance Company‑paid Life Insurance Tuition Reimbursement Fitness Reimbursement Paid Time Off Volunteer Leave Paid Holidays Plus many more associate perks & incentives! Equal Opportunity Employer EOE/AA: Minorities/Females/Disabled/Vets Sunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law. Application Notice Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days. Data Privacy If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location‑specific notices is available on our privacy policy. #J-18808-Ljbffr Sunflower Bank Mortgage Lending