eCommerce Manager

The Idaho Youth Ranch is one of the oldest non‑profit agencies in the state of Idaho. Our mission is to unite for Idaho’s youth by providing accessible programs and services that nurture hope, healing, and resilience. What we offer Affordable medical and dental care, voluntary benefits, a 401(k) match, paid time off, employee discounts on thrift store purchases, and a caring, compassionate work environment. Job Responsibilities Manage day‑to‑day operations of the department and monitor accuracy in sorting, posting, and shipping of books, antiques, collectibles, and jewelry to meet production goals. Oversee configuration, performance optimization, and operational excellence across eight eCommerce marketplaces, proactively adapting to platform updates to sustain top seller ratings and maximize marketplace success. Manage processing, pricing, and flow of products to support store revenue from jewelry, collectibles, and books & media. Build relationships by serving as a representative of the Idaho Youth Ranch to co‑workers and community. Provide outstanding customer service and monitor online customer feedback rankings. Respond to customer questions and complaints within established guidelines. Assist in hiring, training new employees, and cover all positions in the department when staff is out. Partner with retail and distribution teams to build effective processes for identifying and collecting potential antiques and collectibles. Lead the research and evaluation of antique and collectible items, jewelry, precious metals, books, and media to determine the most effective sales channels, pricing strategies, and marketplace placement, while identifying and developing new revenue opportunities. Research incoming antique and collectible items to determine the best method and location of sale for each item and continually seek new markets for potential sales. Optimize shipping rate structures and fulfillment costs by continually evaluating carrier pricing and updating automated book‑scanning algorithms to maintain target profit margins. Work with software vendors to ensure department efficiency. Ensure compliance with all shipping laws and maintain inventory accuracy. Support growth by ensuring software application workability and capability and providing training to other staff members. Lead annual budgeting and forecasting for eCommerce operations, tracking key financial metrics and ensuring monthly revenue, expense, and profitability objectives are met. Complete daily report, sales analysis, and payroll report. Requirements Must be enrolled in or have a high school diploma or equivalent. 4–6 years of management experience in a retail, distribution center, or eCommerce environment. Preferred Qualifications Bachelor’s degree in Supply Chain Management, Business or related field, or equivalent work experience. Advanced proficiency in MS Word & Excel and use of the Internet, specifically eBay and other online marketplaces. Experience and knowledge of antiques, collectibles, valuables, jewelry, and books. Strong verbal and written communication skills – grammar, spelling, and descriptive skills. Experience in online retail sales and writing online auctions. Photography skills. Excellent attention to detail; able to work quickly without sacrificing quality; self‑motivated to meet deadlines. Certified forklift and man‑lift operator. Physical Requirements Must be able to lift and carry at least 40 pounds. Potential hazards exist regarding machinery such as forklifts, pallet jacks, conveyors, and other mechanized systems. Noise levels in all areas are within acceptable ranges. Incumbent may sit for long periods of time at a desk or computer terminal. Working conditions are normal for a warehouse environment (temperatures 0–100 °F). The position involves repetitive motions over the duration of an entire shift, including standing, walking, bending, stretching, twisting, and lifting. Safety equipment, gloves, closed‑toed shoes are required. #J-18808-Ljbffr