Front Desk Associate

Overview Who We Are At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of! Who You Are All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®. Front Desk Associate – Your Role As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience. Responsibilities Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in. Promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with their inquiries. Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. Perform prospective member calls and tours; assess their membership needs. Execute retail transactions with accuracy and drive sales goals. Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities; including communal spaces and your assigned area. Ensure restrooms are clean, sanitized, stocked and clutter-free by following the routine cleaning schedule. Frequently perform a comprehensive walk of all club areas; quickly fix safety/policy issues and address cleanliness concerns. Promptly address maintenance and facility concerns such as broken or missing equipment (e.g., dispensers, leaky faucets, fixtures). Compensation & Benefits The hourly pay range for this position is $17.00 to $18.25. Planet Fitness reserves the right to pay below or above the posted range based on factors that are unrelated to a person’s protected class. Planet Fitness offers a comprehensive benefit offering that includes medical, dental and vision insurance; short-term and long-term disability; term life insurance; 401(k) retirement savings plan; flexible spending accounts, vacation, sick and holiday pay and a free Black Card Membership. Certain benefits are offered to full-time employees only. About Your Qualifications 6-12 months of experience in a customer service environment is preferred Must be 18 years of age or older Willing to become CPR/AED Certified (Training provided by Planet Fitness) Basic computer proficiency Physical Demands Continual standing and moving throughout the club to accomplish tasks during shift. Continual communication in person or on the phone to exchange information during shift. Must be able to lift up to 75 pounds. Will encounter toxic chemicals during shift. Frequent cleaning and sanitizing of equipment and facilities. Moving self in different positions, including bending and twisting, to accomplish tasks. Health & Safety Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. More Reasons to Join Planet Fitness Medical, Dental, and Vision Insurance* Vacation/Sick Time/Holiday Pay Free Black Card Membership 401(k) Retirement Savings Plan Term Life Insurance* Healthcare and Dependent Care Flexible Spending Accounts* Tuition Reimbursement Employee perks and discounts Engaging team-building competitions and social events Note: certain benefits listed above are for full-time employees only Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. USD 17.00/Hr. USD 18.25/Hr. #J-18808-Ljbffr