Employee Health & Benefits Senior Account Manager

Company: Marsh McLennan Agency

Senior Account Manager

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Senior Account Manager at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). A day in the life. This is a hybrid position, based out of our Fort Lauderdale/or Miami (Doral) office, that may require in person client facing meetings. As a Senior Account Manager on the Employee Health & Benefits team, you will manage strategic planning, renewal & marketing, compliance, open enrolment, implementation and employee communication efforts for all assigned clients. You will collaborate with the Producer and/or Account Executive to monitor and support the new business and renewal process as well as prepare marketing information or provide required information to a marketing team member. This role requires you to build and maintain client and carrier relationships by phone, email and in person. You will need to stay organized, prioritize, manage multiple tasks, and proactively plan to meet deadlines and get in front of potential issues. As our Senior Account Manager on the Employee Benefits team, you will:

• Provide analysis and assist in the recommendation of coverage needs to present to client.
• Mentor, guide and serve as a resource for team members on highly complex accounts.
• Support the Account Executive with pulling financial and claims reporting and analysis (e.g., monthly claims, high-cost claimant analysis) and communicate results and implications to clients.
• Develop and deliver contribution modelling and budget scenarios to support client decision-making.
• Lead, document and complete renewal implementation calls and paperwork with clients. Hold carriers accountable for accuracy, timelines, and service expectations.
• Independently produce accurate and timely materials and consistently audit work product to minimize errors.
• Responsible for maintaining client information on the agency management system.
• Navigate our resources and leverage our carrier partners to advocate for and solve problems for clients, providing a great client experience and support our retention efforts.
• Be knowledgeable of applicable coverages, carrier guidelines, underwriting and legislative changes, to maintain relationships with clients and carrier representatives.
• Assist assigned clients and teammates with service questions related to administration, billing, claims issues and problem solving, upon request.
• Project manage Employee Navigator or Plan Source plan builds for implementation and/or open enrolment, ensuring accuracy of plan rules, rates and required updates are completed for successful transmission of electronic files feeds and integrations.
• Counsel clients on compliance deadlines related to Form 5500 filings, COBRA rate updates, ACA Reporting requirement for clients, preparation of and delivery of Annual. Wrap Documents and Annual Notices, Medicare Part D credibility notice and CMS Disclosure Emails.
• Keep abreast of new products available for clients and current legislative changes.
• Other duties and responsibilities as requested by management.

Our future colleague. We’d love to meet you if your professional track record includes these skills:

• High school diploma or equivalent
• Active and current Florida 2-15 insurance license.
• 8+ years of experience working in the health insurance industry; agency experience preferred.
• Experience with self-funded accounts.
• Proficiency with Microsoft Office Suite, including Excel, Outlook and Word
• Detail oriented with strong time management and client relations skills; including excellent communication and presentation skills with service orientation, cooperative nature, and tactfulness to resolve client and company problems.

These additional qualifications are a plus, but not required to apply:

• Bachelor’s degree or higher
• Bilingual (English/Spanish)
• HIA or CEBS designation
• Experience with Employee Navigator, EPIC, BenefitPoint, and/or ImageRight
• Ability to travel, occasionally overnight

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work. Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid and flexible work
• Charitable contribution match programs
• Stock purchase opportunities
• Competitive compensation
• Entrepreneurial leadership
• Unmatched, scalable resources
• Committed to core values
• Inclusive culture

To learn more about a career at MMA, check us out our [website](#) or flip through [recruiting brochure](#). Follow us on social media to meet our colleagues and see what makes us tick:

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Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #MMAEHB #LI-OnHybrid #MMAFL