Customer Service Representative - Background Specialist

Job Description

Job Description

Position Level: Entry level - IN OFFICE POSITION

Employment Type: Full-time, Internship (M-F 8:00am-5:00pm or 8:30am-5:30pm)

Industry: Background Screening

Website:

The Cole Group provides assistance to applicants who are seeking a job, and to companies who seek the best possible applicant for that job. We work with and provide services to applicants and companies coast to coast.

Responsibilities

• Answer incoming calls and conduct telephone interviews with pre-employment applicants as part of their background screening process
• Engage with pre-employment applicants via text, email, and phone
• Escalate top priority, critical issues to the appropriate department
• Occasionally makes outbound calls to pre-employment applicants providing instructional information

Requirements

• Excellent verbal and written communication skills
• Detail oriented
• Ability to work independently
• Strong customer service skills with the ability to resolve issues
• Ability to multitask and have great organizational skills
• Ability to work in a fast-paced environment

Benefits

• Potential bonuses of over $7,000 annually
• 401K Plan
• Major Medical insurance provided
• Paid Vacation / Paid Holidays
• Overtime possible
• Catered lunches throughout the year

Location/Hourly Rate

• Houston, TX (near 290 and Dacoma)
• Dependent on experience/education