Senior Specialist, Technical Architect

Senior Specialist, Technical Architect

Customer Solutions Center - Technical Architect, SEA

• Works with solution architect and product specialists to recommend new needs-based solutions &bundles to customers to address key customer “pain points.”


• Closely coordinate with product specialists to understand product functional capabilities and technical integration requirements


• Defines a locally relevant and globally scalable solution design based on Existing Mastercard and partner 3rd party assets.


• Understand clients’ needs and current technological stack


• Accesses and leverage data through various internal platforms to provide insights for key business objectives


• Map technical specifications of the proposed solution to the client architecture


• Provides techno-functional support in pre-sales narrative development and client conversations


• Leads Pre – scoping, pre-sales technical discovery and mapping to client environment


• Closely coordinate with TAMs or TCs to ensure that post-sales handover is smooth


• Provide internal intel to the SA on what is ready and roadmap timelines from a technology perspective


• Identifies, readies and manages the local system integrators required to roll-out the new solutions/products in the market


• Bring technology related budget discussions in collaboration with finance, to SA and squad team problem solving


• Collaborate with the appropriate client teams to develop integration methodology of the new solution in the client environment


• Manage handover to the implementation teams of MA and clients to ensure that the right technical integration roadmap has been laid out


• Address technical concerns, ideas, and suggestions

• Bachelor’s degree in Information Technology, Computer Science, or Management Information Systems or equivalent combination of relevant experience and education


• Operational /technical background within the payments and financial services industries.


• Ability to access data through internal platforms, write queries and interpret data and generate insights


• Prior Implementation, product management experience in payments domain platforms like Issuer processing, acquirer processing products is an advantage.


• Prior technical/integration experience with payment ecosystem players (Merchants, PSP, Loyalty Platforms, Gateway’s, Acquirers & Commerce Providers)


• Experience in product development and/or business analysis


• Knowledge of techniques for requirements capture and specification and the ability to balance tactical commercial needs against the needs of strategic Product & architecture


• Understanding of APIs or working in new product development/innovation departments


• Prior knowledge of Mastercard Products and Services is a plus


• Problem solving, product documentation, and project management skills.

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;


• Ensure the confidentiality and integrity of the information being accessed;


• Report any suspected information security violation or breach, and


• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.