LoanIQ Production Support

Job SummaryWe are looking for an experienced LoanIQ Production Support Lead to lead endtoend production support incident management and operational stability for the LoanIQ platform and its integrated ecosystem The ideal candidate should have strong handson LoanIQ support experience excellent troubleshooting capabilities and solid technical exposure across NET Oracle SQL Server J2EE UNIX Informatica MQ Mule and OpenShiftThe role requires strong experience in highseverity incident management root cause analysis monitoring release support and continuous service improvementKey ResponsibilitiesLead endtoend LoanIQ production support and maintain overall platform stabilityManage highseverity incidents service restoration escalations and problem followupsTroubleshoot LoanIQ batch processing job failures feeds files and integration issuesInvestigate upstream and downstream applicationinterface failuresProactively monitor production health and identify potential operational risksAnalyze business impact and recommend appropriate risk mitigation and preventive actionsUse Splunk and Dynatrace for monitoring troubleshooting log analysis and performance investigationSupport LoanIQ releases upgrades implementations infrastructure changes and production deploymentsTroubleshoot application and platform issues across NET Oracle SQL Server J2EE UNIX Informatica MQ Mule and OpenShiftPerform root cause analysis RCA for recurring and critical production issuesMaintain support runbooks operational procedures knownerror documentation defects and workaroundsProvide timely incident status and escalation communication to business and technology stakeholdersPartner with business CIO infrastructure vendor engineering and platform teamsParticipate in oncall support for critical incidents weekend deployments infrastructure changes disaster recovery exercises and industry testingDrive continuous improvement automation operational resilience and service stabilityRequired Skills10 years of experience in application development andor production supportStrong handson experience supporting the LoanIQ platform in productionStrong experience in L2L3 Production Support and Incident ManagementExperience handling P1P2 or highseverity production incidents and service restorationStrong troubleshooting experience involving batch jobs feeds files interfaces and integrationsTechnical knowledge of NET Oracle SQL Server J2EE UNIX Informatica MQ Mule and OpenShiftStrong understanding of application monitoring log analysis and production health monitoringExperience with root cause analysis problem management and operational risk managementExperience supporting production releases deployments upgrades and environment changesStrong stakeholder management communication and documentation skillsAbility to participate in an oncall and afterhours production support rotationDesired SkillsStrong experience with Splunk and DynatraceKnowledge of ITSM ITIL processes including Incident Problem and Change ManagementExperience supporting complex financial or banking applicationsExposure to disaster recovery and business continuity exercisesExperience working with infrastructure middleware database product and vendor teamsPrimary SkillsLoanIQ Production Application Support Incident Problem Management UNIX Oracle SQL Server NET J2EE Informatica MQ Mule OpenShift Splunk Dynatrace RCA BatchJob Support