General Manager

General Manager

As a General Manager (GM), you'll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store's success, you'll manage daily operations and lead your team to grow revenue, uphold compliance, and build brand loyalty through world-class customer service. It's a high-performance, customer-focused environment designed to inspire growth and innovation.

While you're pouring into your team's development, we invest in your growth through hands-on coaching, executive exposure, and development programs. Your drive for results and passion for people coupled with our comprehensive training will gear you with the tools to make an impact on your team, customers, career, and earning potential.

This position has an hourly pay rate of $19.25 and is eligible for performance bonuses. The compensation listed represents the base pay for this position, which is just one of the many elements of our Total Compensation package.

Benefits & Perks* include paid on-the-job training and a comprehensive new hire program, access to a robust learning management system, cross brand training, performance-based career advancement, educational reimbursement program, multiple coverage choices for medical insurance, traditional 401(k) and Roth 401(k) Retirement plan, company-sponsored life and AD&D insurance, basic and enhanced voluntary benefits, free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program, free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace, paid time off that grows with you, starting with 12 days in your first year, and a relaxed, business casual dress code that includes jeans and sneakers!

Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

What You'll Do - Essential Duties and Responsibilities include managing overall store performance by meeting or exceeding company performance standards, coaching, leading, and developing all team members to build new business and increase store growth, leading the charge for all team members to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue, examining, evaluating, and processing loan/pawn applications and all relevant transactions, enforcing adherence to quality standards, procedures, and local and state laws and regulations, participating in audits and compliance reviews as directed by the corporate office or District Manager, supervising and maintaining office security including cash management and loss prevention, conducting proper opening and closing procedures and training new staff in keyholder duties, participating in the selection, review, hiring, and retention of new employees, developing work schedules in accordance with budget, workloads, and store needs, handling complex customer situations with integrity and professionalism, monitoring and maintaining internal and external store appearance and address basic facility needs, performing duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing, working efficiently in a rapidly changing and fast-paced environment and handling multiple challenging tasks with ease to meet individual and team performance standards, conducting additional tasks as directed by leadership, and maintaining a full-time work schedule with regular, in-person attendance, including weekends.

* Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements.

What We're Looking For – Qualifications and Skills include a high school diploma or equivalent, minimum two years' experience with proven success in a supervisory or leadership role in retail, finance, service, or related industries, excellent verbal and written communication skills, proficiency in using phones, Point of Sale, Microsoft Office, and other systems, valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated), must be at least 18 years of age (19 in Alabama), background check required, and the ability to meet the physical demands of this position.

Nice to Haves – Preferred Qualifications and Skills include an associates degree or higher, experience in check cashing, document verification, money order processing, and bilingual (English/Spanish) is a plus and may be required for certain locations.

Workplace Awards & Recognition includes being recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years, receiving designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025, and being named one of America's Greatest Workplace in Financial Services 2025 by Newsweek.