Front of House Manager

## Front of House ManagerApply: Monona, Wisconsin: Full time: Posted Today: JR2023-23235ABOUT TOPGOLFTopgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back.WHAT WE’RE SEEKINGDo you feel it when the guest experience is off before anyone says a word? Can you manage the energy of a room, hold your team to high standards, and still make every guest feel like the most important person there?We're looking for a Front of House Manager who understands that hospitality is a craft. Someone who develops their team through real coaching, not just correction, and who knows the difference between a shift that ran smoothly and a shift that was truly exceptional. Standards do not maintain themselves. They're held by leaders who care.If hoTHE ROLE The Front of House Manager leads our guest-facing team in delivering best-in-class, rockstar-level service and hospitality. This role is responsible for coaching Team members, driving guest satisfaction, and ensuring every area of the venue is staffed, running, and delivering an exceptional experience. Beyond the guest experience, the Front of House Manager owns general operational responsibilities including opening and closing, managing shifts, hiring, scheduling, and supporting team development. The guest experience always comes first. As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons. WHAT YOU WILL DOLead the Guest Experience • Set the daily standard for service and hospitality across the front of house • Stay visible on the floor and interact with guests to assess and elevate their experience • Always uphold operating procedures and guest safety and satisfaction standards • Ensure all guest areas are fully staffed and functioning efficiently Coach and Develop the Team • Supervise front of house team members and coach them in the moment • Drive team member engagement and create a team culture rooted in care and accountability • Support hiring, scheduling, onboarding, and ongoing development • Delegate tasks clearly and follow up to ensure completion Manage Operations • Execute opening and closing procedures and manage assigned shifts • Use business metrics and guest feedback to drive performance improvements • Maximize revenue and profit within your area of responsibility • Support ordering, inventory management, and facilities needs as assigned Uphold Standards and Culture • Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring • Maintain compliance with all health, safety, and operational standards • Champion a positive, high-energy work environment that reflects the Topgolf brand CORE COMPETENCIES FOR SUCCESSCustomer Focus | Building strong customer relationships and delivering customer-centric solutions. • Gathers guest satisfaction input on behalf of the team and takes action on findings • Holds Team members accountable for meeting and exceeding guest expectations • Addresses gaps in the team's ability to meet emerging guest needs • Aligns daily operations and team behaviors to create outstanding guest experiences Builds Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.• Communicates clear goals, roles, and expectations to all team members • Coaches others on how to deliver best-in-class hospitality • Ensures the team has the right skills and leverages individual strengths • Rewards team efforts and creates a strong sense of team spirit Drives Results | Consistently achieving results, even under tough circumstances.• Pushes the team to achieve results and maintains focus during high-volume periods • Fosters a sense of urgency for reaching goals and meeting shift objectives • Leverages business metrics to drive performance and maximize profitability • Maintains operational standards even when circumstances are challenging Communicates Effectively | Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.• Adjusts communication style and content to suit guests, team members, and leadership • Encourages open, candid communication within the team • Listens actively to guests and team members and responds with clarity • Breaks down communication barriers to keep the operation running smoothly. QUALIFICATIONS* 2+ years of restaurant, hotel, or entertainment venue management or supervisory experience* High school diploma or equivalent* Ability to obtain required licenses and certifications for your location* Must be 21 years of age or older as required by state or local lawPHYSICAL REQUIREMENTSLet us be real; this is not your typical desk job! Here is what you will need to do to thrive in this role: * Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying* Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs* Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment* Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather* Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise* Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents #J-18808-Ljbffr