Computer Operations Manager

Description

The Computer Operations Manager is responsible for leading and managing IT service delivery to ensure business needs are met and service level agreements (SLAs) are achieved. This role oversees the deployment, configuration, maintenance, and lifecycle management of IT assets, including desktops, laptops, mobile devices, printers, and servers. Primary Duties/Tasks 1. Lead and manage the delivery of IT services across the program, ensuring alignment with business needs and service level expectations. 2. Oversee the deployment, configuration, and lifecycle management of IT assets including desktops, laptops, mobile devices, printer, and servers. 3. Develop and implement IT service management processes: incident, problem, change, and request management. 4. Coordinate and support enterprise-wide software rollouts, updates, and patch management activities. 5. Monitor and improve service desk performance, timely resolution of user issues, and high customer satisfaction. 6. Ensure compliance with IT policies, security standards, and regulatory requirements across all service delivery activities. 7. Responsible for reading and following the Department’s Procedures and Policies. 8. Responsible for understanding and enforcing the Department’s Policies and Procedures. 9. Responsible for documenting solutions to Technology issues. 10. Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources. 11. Perform other related duties as assigned. 12. Ability to lift up to 50 lbs. 13. Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather. Scope of Work • Manage and coordinate daily activities of the technical team, including project scheduling, monitoring and incident response. • Ensure operational support coverage and adherence to service level agreements (SLAs). • Monitor system performance and availability, ensuring timely resolution of issues. • Develop, implement, and maintain operational standards, procedures, and best practices. • Ensure compliance with internal policies, industry standards, and regulatory requirements. • Plan and manage the integration and support of new technologies into the FDOT environment. • Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems. • Lead, mentor, and develop a team of supervisors, project leaders, and technical staff. • Conduct performance evaluations, training, and succession planning. • Provide input on business continuity planning and disaster recovery strategies. • Drive continuous improvement initiatives to enhance service delivery and customer satisfaction. • Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions. • Perform advanced network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff. Travel between FDOT locations required 25% - 40%.

Skills

it service mgmt, operations planning, infrastructure, network support, itil, compliance

Top Skills Details

it service mgmt,operations planning,infrastructure,network support,itil,compliance

Additional Skills & Qualifications

Education: Associate’s or Bachelor’s Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience. Experience: Minimum of 7 years of IT work experience with exposure to multi-platform environments.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Kissimmee, FL.

Pay and Benefits

The pay range for this position is $60.00 - $70.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Kissimmee,FL.

Application Deadline

This position is anticipated to close on Aug 5, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.