Process Document Management

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Job Title : Process Associate

Location : Omaha, NE (Onsite Opportunity)

Duration : 12+ months

Shift timings:

7:00 AM-3:30 PM, Monday-Friday, with rotating Sundays

With a start-up spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Process Associate, Document Management

Responsibilities

• Manage different sections of Mailroom according to standard guidelines & SOP
• Assist with maintaining client records and confidentiality, as well as, recalling containers for internal and external audits
• Sort, locate, open, inspect and bundle all incoming mail and publications
• Document, process and file all incoming and outgoing mail correspondences
• Distribute all inter-office mail for the facility departments
• Troubleshoot and perform simple preventive maintenance of machines
• Process check handling, deposit and reconciliation according to Company service standards
• Research case numbers for proper handling
• Handle inbound and outbound emails/calls
• Assisted with daily tasks as assigned
• Prioritize, plan and organize tasks and work responsibilities to achieve SLAs
• Comprehend and respond to customer inquiries.
• Identify, research, and resolve problems
• Ability to accurately interpret and compile information from a variety of sources and systems
• Ensure that turnaround time and quality of the work meets Company service standards
• Interact with customer in a respectful and professional manner via email and on calls
• Manage own work in process and support team efforts to ensure that individual, team goals are met
• Should be able to handle basic day to day requirements of excel

Essential skills:

· Must have 6 -18 months Life Insurance Mailroom backend operations experience

· Proactive communication & analytical skills - should be able to anticipate problems and suggest solutions, with impactful data

· Displays energy, enthusiasm, and flexibility in approaching the job

· Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

· Ability to independently interact with internal and external customers

· Customer service focus

· Basic Computer knowledge along with typing speed of 40 words/minute

· Insurance knowledge

Qualifications

Minimum qualifications

High school diploma or equivalent

Job Type: Contract

Schedule:

• 8 hour shift

Work Location: In person