Inbound Call Center Agent

About Park Core Group Park Core Group delivers parking management, valet services, and vehicle coordination for a variety of properties and events. Our customer service teams help support drivers, guests, and clients with parking-related assistance. Position Summary We are searching for a professional and customer-focused Inbound Call Center Agent to assist customers with parking service inquiries and support operational coordination in Cincinnati, OH. Key Responsibilities * Answer inbound calls from customers regarding parking services and locations. * Provide clear information about parking procedures, access, and assistance. * Document customer inquiries and service requests. * Route calls or issues to appropriate supervisors or teams. * Maintain accurate records of calls and service interactions. * Deliver professional and courteous customer service at all times. Minimum requirements: Qualifications * High school diploma or GED required. * Strong communication and phone etiquette skills. * Basic computer and data entry abilities. * Ability to handle multiple calls in a professional manner. * Previous call center or customer service experience is a plus but not required. Benefits * Competitive hourly pay. * Paid training. * Flexible scheduling options. * Opportunities for advancement within operations. * Employee recognition programs. * Health insurance, 401(k), and paid time off may be available based on employment status and company policy.

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