Health Plans Customer Service Advocate (Fully Remote)

Patient-focused organization enhancing health through care, research, and education. Integrated academic health system with five hospitals and over 1,600 providers. Responsibilities: Answer phone inquiries from members and providers in a call center environment. Explain claims adjudication, benefits, eligibility, and provider network status. Resolve problems and document calls for one-call resolution. Qualifications: One year of customer service experience required. Strong computer competency and communication skills. Detail-oriented with problem-solving abilities. Sedentary office setting with minimal physical exertion. Remote setup with day shift hours from 10:30am to 7:00pm. University of Utah Health Plans University of Utah Health is an integrated academic healthcare system with five hospitals, eleven community health centers, and a health plan serving over 200,000 members. It is nationally ranked for research and quality, with over 2 million patient visits annually and a culture of collaboration, excellence, and respect. #J-18808-Ljbffr