Senior Project Manager

Role Description

NOTE TO CANDIDATES - This is a 100% remote opportunity.

Our Livonia, MI laboratory is looking for a Senior Project Manager to join their Client Services team specifically focusing on our Federal Programs!

A Senior Project Manager is a key member of the Client Services Team, serving as a client advocate and laboratory liaison. This role is responsible for managing a significant portfolio of primarily premier clients and clients with complex needs and technical requirements. The Sr. Project Manager is expected to build strong working relationships with our clients and technical staff.

The Sr. Project Manager is deeply involved with project management process refinement and training within the team. This role is responsible for guiding successful, on-time completion of the clients' project beginning with the first contact through the lab to the final deliverables and invoicing.

The Sr. Project Manager manages a dedicated portfolio of high profile clients with high annual analytical spend. The Sr. Project Manager will work within a functional group consisting of a Project Manager Assistant and Project Managers.

The Sr. Project Manager is expected to become familiar with the complexities of their own projects and the ongoing work within their group. The Sr. Project Manager will also be responsible for training the PM I and/or PM II on high-level, technical aspects of project management and environmental regulatory requirements, as well as training and delegating tasks to the Project Manager Assistants.

Job functions:

• Acts as the main point of contact/client services representative for a dedicated list of high profile clients with high annual analytical spend.
• Aids the client with all aspects of project setup, including the initial quote, supply order, sample receipt, data reporting, and invoicing.
• Responsible for training the PM I and/or PM II on high-level, technical aspects of project management and environmental regulatory requirements, and delegating tasks to the Project Manager Assistants.
• Fosters collaborative relationships with the client, laboratory operations, and sales team to support long term, successful relationships between all parties.
• Staff meetings and client meetings are critical to relay information about past, current, and upcoming projects.
• Acts as the client liaison to the laboratory to ensure all aspects of the project are carried out in the best interest of the client and laboratory operations to meet TAT deadline.
• Responsible for keeping all accounts project managed and up to date and accurate.
• Monitors project status and provides regular updates through proactive communication to the client, lab operations, and sales team related to project status.
• Understands all applicable aspects of the client project, including rationale for the project, regulations that affect the project, and the different methods employed by the client and laboratory to produce results.
• Documents and executes client requests including bottle orders, tracking samples, LIMS login, change orders, etc.
• Reviews project data and invoicing for accuracy and completeness before sending final reports to the client.
• Participates in offsite and/or virtual client meetings as coordinated with the Sales team.
• Promotes a positive working atmosphere and represents SGS in a positive manner inside and outside of the laboratory.
• Performs other duties as assigned to ensure that SGS can fulfill its mission of quality, service, and growth.
• Establishes and sets up laboratory protocols for the execution of complex or atypical analytical and reporting requirements.

Qualifications

• Associates' degree or equivalent industry experience (Required)
• Minimum of 5 years experience as a Project Manager (Required)
• Experience with High Volume Clients or Complex PM work (Required)
• Bachelor’s degree in Environmental Science, Biology, Chemistry, or a related field (Preferred)
• 3+ years of experience as a Client Project Manager II (Preferred)
• Advanced oral and written communications skills (Required)
• Self-initiative and Resource Utilization (Required)
• Advanced English language, reasoning, and mathematical skills (Required)
• Advanced computer skills (Required)
• Excellent attention to detail (Required)
• Solid critical thinking skills to anticipate and solve problems in a systematic manner (Required)
• Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment (Required)

Company Description

SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,700 laboratories and business facilities across 119 countries, supported by a team of 99,250 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, safety and compliance.

Our brand promise, when you need to be sure, underscores our commitment to reliability, integrity and trust — enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.

SGS is publicly traded on the SIX Swiss Exchange under the ticker symbol SGSN (ISIN CH0002497458, Reuters SGSN.S, Bloomberg SGSN:SW).